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On-Site AV Service Technician

Invacare Corporation

On-Site AV Service Technician

North Ridgeville, OH
Full Time
Paid
  • Responsibilities

    POSITION TITLE:                                 Senior Specialist, Technical Services  

                 

    PAY STATUS:                                      Non-Exempt

     

    DEPARTMENT:                                   Business Services

     

    POSITION RELATIONSHIPS:

                  Supervised By:                  Manager, Tech Svc Solution & Prog

                  Supervises:                        N/A

     

    ESSENTIAL FUNCTIONS:

    • Prepares and delivers clear performance expectations to the field technicians for all jobs
    • Ensures a consistent level of coaching, which includes periodic one-on-one discussions, operational and financial reviews
    • Handle escalated customer issues and provide efficient, suitable and professional resolution
    • Spot-check individual service technician's work, inspect accounts under contract and provide written evaluation of work performed: evaluation performed on a regularly scheduled basis
    • Identify technicians in the data base, when available, to service new orders
    • Recruit new technicians to fill gaps and provide better service to our customer base
    • Provide technical guidance to customers and technicians or facilitate contact with appropriate resources as might be required.
    • Assist Technicians with identification and procurement of required repair parts.
    • Assist with pricing and developing quotes.
    • Track and follow up on leads brought in by field personnel.
    • Perform key support functions including requests for quotation development, general supplier mailers and follow-up with buyers and suppliers.
    • Responsible for inventory, updating of supplier parts pricing, profiles, and purchase order entry.
    • Conduct audits and reviews of technician’s inventory and conduct a physical inventory annually.
    • Process warranty returns with vendors and obtain material return authorizations for credits.
    • Follow up on internal or supplier inquiries as necessary and negotiate pricing discounts and payment terms.
    • Perform RMA spreadsheets and correspond via e-mail with various OEMs.
    • Prepare and maintain monthly purchasing reports and graphs.
    • Establish asset management and utilization procedures and reporting for Services.
    • Establish controls for equipment management and reporting for asset utilization for Services.
    • Establish controls and work flows in regards to maintaining capital equipment in the field and field returns for routine maintenance and service with the OEM.
    • Complete all required training applicable to assigned position.
    • Exhibit positivity, flexibility, creativity, and a willingness to take on additional responsibilities as requested or required.

     

    QUALIFICATIONS:

    • Associates Degree in General Business or related field preferred.
    • 5 years of experience gaining technical knowledge of durable medical equipment.
    • Strong analytical, and organizational skills required.
    • Proficient in word processing, spreadsheet or billing software packages (Brightree preferred).
    • Proficient with Oracle Order Management and Bonafide software packages (Oracle preferred).
    • Ability to develop detailed reporting to support capital purchases and manage Rental Assets.
    • Ability to manage and control inventory in accordance with AOP plan.
    • Ability to travel up to 25% of the time.
    • Ability to maintain professionalism and composure in all situations regarding service to customers.
    • Ability to assist in developing and executing organizational goals to meet AOP commitments.

     

    An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet

    Required Skills Required Experience

  • Qualifications

    EXPERIENCE & SKILL REQUIREMENTS:

     

    • The ideal candidate will have consistently demonstrated the highest levels of personal and organization integrity and have excellent oral and written communication skills. He/she should have at least 15 years of experience with a minimum of 5 years in executive level financial management positions and a deep understanding of manufacturing environments, both domestically and internationally. Experience working with information technology staff to manage finance, accounting and ERP software packages will also be essential. Implementation experience a plus. Excellent analytical and abstract reasoning skills, plus excellent organization skills--demonstrated leadership ability, team management, and interpersonal skills. Finally, this individual will also have demonstrated successful career progression within the industrial or consumer products markets. It is important that this individual understands the complexity of diversified manufacturing companies addressing different market needs and possesses the knowledge to hit the ground running

    Personal characteristics

    • The company is seeking a high integrity individual with deeply developed leadership skills and a passion for supporting our line managers as the team grows its existing platform businesses as well as “add-on” products or technologies and possibly new platforms with high growth and high profit potential. Specific characteristics will include:
      • Entrepreneurial spirit that fuels the successful candidate to serve as the key support executive to our line managers;
      • Business acumen with the capability to develop and deliver financial and operational measurement tools to
      • provide timely information for executive action;
      • Understanding of the external factors affecting the success of Company’s business;
      • Financial acumen with the confidence to interact with both internal and external accounting
      • and finance professionals;
      • Strong strategy development skills with the ability to think creatively and provide support to the CEO
      • to mobilize around appropriate opportunities;
      • High energy and a tireless work ethic;
      • Strong communication skills, both written and verbal, with an ability to interact at the Board level as well as across numerous constituent audiences including lenders suppliers who will continue to support the Nordic Group’s growth; and
      • Results-oriented champion who ensures targets are met on time and on budget.

    Supervision over the following roles:

    • Director of IT
    • Accounting Director
    • Plant Controllers

     

  • Industry
    Manufacturing