Job Description

Job Description

POSITION OVERVIEW: Performs administrative and office support activities for plant managers and supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.

ESSENTIAL JOB FUNCTIONS

•Answer Phones in a timely and courteous manner

•Take orders over the phone

•Product descriptions to customer •Internal and external customer service

•Billing (orders from customers for services)

•Receive in A/R to Syspro and then give to Plant Administrator to deposit

•Inputting all customer service orders

•Confirmations for services

•Contact plants with service times for the next day

QUALIFICATIONS

•High School Diploma or GED

•Experience with multi-line telephone Knowledge, Skills and Abilities

•Proficient in MS Word, MS Excel, and MS Outlook

•Excellent written and verbal communication skills

•Ability to prioritize projects and strong problem-solving skills

•Good research skills and attention to detail

NOTE: THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE EMPLOYEE MAY PERFORM OTHER RELATED DUTIES AS NEGOTIATED TO MEET THE ONGOING NEEDS OF THE ORGANIZATION

Company Description

Wilbert Funeral Services is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 22 states.