Job Description

Position Summary

The Workplace Experience Coordinator is the onsite leader of a hospitality-driven, client-ready environment, ensuring that every interaction, from arrival to departure, is seamless, polished, and white-glove. This role orchestrates front-of-house services, meeting support, and day-to-day operations to consistently deliver an elevated workplace experience.

Key Responsibilities

Reception & Client Experience

• Support on-site reception specialist to always maintain front desk coverage and serve as the escalation point for reception services
• Provide guidance and daily support to reception and hospitality team members
• Greet and direct guests, ensuring a professional and welcoming first impression
• Answer and route incoming calls and respond to general inquiries
• Manage visitor check‑in, office access, and badge coordination in accordance with site procedures
• Coordinate office seating and hoteling requests as applicable
• Schedule and manage conference room bookings and respond to meeting room requests

Hospitality & Meeting Support

• Manage meeting room readiness and shared space presentation
• Coordinate catering and hospitality services for meetings and events
• Maintain conference rooms, pantries, and common areas in a clean, client‑ready condition
• Provide escalation support for complex or high‑profile meetings
• Provide backup support for hospitality services during peak periods or when coverage is needed

Workplace Coordination & Operations Support

• Support day‑to‑day coordination between front‑of‑house, hospitality, and office services teams
• Assist with office moves, seating updates, or workspace adjustments as needed
• Assist with coordination of mail, courier, or internal deliveries as needed
• Support basic inventory tracking for workplace supplies and shared resources
• Provide coverage or support for general office services during peak periods or coverage gaps

Security & Access Support

• Assist with visitor access processes and badge coordination
• Support onboarding and offboarding access requests in partnership with building management or security teams
• Monitor visitor flow and escalate any access or security concerns
• Ensure adherence to office security protocols
• Report any observed security issues in accordance with site procedures

Qualifications

• High school diploma or equivalent required
• Minimum of two (2) years of experience in reception, workplace coordination, hospitality, or office services within a corporate or professional services environment
• Strong customer service and professional communication skills
• Comfortable interacting with internal stakeholders and external vendors
• Ability to work independently and manage competing priorities
• Strong organizational skills with attention to detail
• Proficiency with Microsoft Office; familiarity with room booking or visitor systems preferred

Additional Information

The range of pay for this role at the noted RRD location is $26 - $28/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9:30am to 6:30pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans