Customer Service Rep I Wright Medical 36 reviews - Arlington, TN Monday to Friday 8am - 5pm The Customer Service Representative I is responsible for day to day operational support for field agents/sales representatives, external customers and other internal departments. This position requires a high level of accuracy, efficiency and service. A successful Customer Service Representative I will have a positive attitude, ability to thrive in a team environment, and ability to accurately handle a high volume of activity. Essential Job Functions: * Provide service and support to the sales force and customers through telephone calls, email, fax transmissions and in person correspondence in a timely manner. * Accountable for phone and email triage as it pertains to orders, invoicing, purchase orders and any other questions or requests. * Transact orders into ERP system. * Troubleshoot and take appropriate action for resolving order issues (i.e. inventory and pricing discrepancies) * Process complaints and service issues according to Torniers Standard Operating Procedure. * Know and understand Tornier Standard Operating Procedures as they relate to the Customer Service function. * Support distributors on Mobile Workforce through transaction processing & Error Handling * Enter purchase orders into ERP system, reconcile, and take appropriate action for resolution. * Process inventory returns (RMA) in ERP system and communicate to the field. * Work closely with cross-functional departments (Distribution Center, Accounting, Inventory, etc.). * Provide New Rep onboarding & Rep termination support * Perform Credit & Rebill research & processing * Process Discount Authorization Forms * Other duties as required. Skills and Education Requirements: * Bachelors degree with of 2 years of experience in customer service OR equivalent combination of education & customer experience. * Ability to work with customers over the phone handling stressful situations. * High level of accuracy and proven ability to perform detail-orientated transactions within departmental deadlines. * Demonstrates a high level of professionalism in personal conduct, interpersonal relations and work performance. * Ability to thrive in a team environment. * Ability to work in a fast paced environment. * Ability to manage multiple responsibilities. * Excellent problem solving skills and ability to make appropriate decisions based on department processes. * Strong written and verbal communication, planning and organizational skills. * Knowledgeable in MS Word, Excel, Outlook. * Medical device experience a plus. 6 hours ago - save job - original job Apply On Company Site Other jobs you may like Captain Customer Service Dave & Buster's - Memphis, TN 6 hours ago Winners Circle Customer Service Dave & Buster's - Memphis, TN 6 hours ago Customer Service Associate Zips Car Wash - Arlington, TN 16 days ago Easily apply Customer Service Representative Mr. Appliance of Memphis - Memphis, TN 15 days ago Easily apply Customer Service Representative Mr. Rooter of Memphis - Memphis, TN 15 days ago Easily apply * Customer Service Representative jobs in Arlington, TN * Jobs at Wright Medical in Arlington, TN * Customer Service Representative salaries in Arlington, TN Wright Medical Wright Medical 36 reviews Wright Medical Group N.V. is a global medical device company focused on providing extremity and biologic solutions that enable clinicians to... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume