Job Description

SUMMARY

Provides indirect patient care in the office setting.   Provides financial counseling to patients at the start of a new treatment/regimen. Works to obtain financial support from agencies like foundations and co-pay assistance cards including assisting the patient with completing application. Meets the communication needs of the patient/family, office staff and the medical staff.  Participates in performance improvement activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•     Ensures services are provided in an effective and efficient manner when providing, clerical and administrative support.

•     Performs financial counseling by meeting with the patient to explain coverage and out of pocket

expenses based on physician’s orders.

•     Enroll patients on financial assistance programs to help patient with out of pocket costs on an as needed basis. Generally, for patients that are uninsured or have high deductibles/co-pays.

•     Checks eligibility for all insured patients scheduled in the Community Wide Scheduler module within Meditech  for the Outpatient Infusion Center and in the Clinic

•     Understands SVMC billing policies and procedures and can explain the policy to patients.

•     Obtain authorization for all treatments and injections for all insurance companies.

•     Answers the telephone in a professional and courteous manner Replies to voicemails daily.

•     Documents properly in the patient chart in electronic medical record.

•     Assists to co-workers as needed.

•     Maintains a good working relationship with office staff members and physicians.

•     Performs other duties as assigned.

 EDUCATION:  High School Graduate or equivalent.

 EXPERIENCE:   One (1) year experience in medical office setting or hospital setting.

 PREFERRED:  Experience with billing and insurance preferred