We are seeking a Customer Service Associate/Marketing Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. We are looking for a customer-oriented service representative to act a liaison provide products/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Take the extra mile to engage customers
• Provide accurate, valid, and complete information by using the right methods/tools

​

• Previous experience in customer service, sales, or other related fields

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills

• High School Diploma Required or GED equivalent

• Standard benefits
• Philanthropy opportunities
• Cash bonuses
• Travel opportunities

We are a marketing and management firm and our main focus is on new client acquisitions and client retention. We focus on building relationships with our customers, employees and vendors.