Job Description

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicating with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position.

We are seeking candidates located in the following locations: Joliet, Peoria, Bloomington, IL or nearby cities.

** WHAT YOU’LL DO:**

• Responsible for completion of all service requests in assigned territory.
• Perform field repairs, glass replacements, operational adjustments and repair.
• Conduct field evaluations and inspections.
• Provide documentation on work performed for each service call.
• Ability to schedule individual work in an efficient manner.
• Document requirements for follow-up appointments.
• Provide technical feedback.
• Document information gathered in the field regarding operational and design deficiencies.
• Provide recommendations for modifications.
• Operate a company vehicle in a courteous and safe manner.
• Maintain parts inventory in assigned service vehicle.
• Monitor supply levels of parts and materials, restock as needed.

Qualifications

What are the Qualifications:

• Must be able to read and write in English
• Ability to bend and lift television sets.
• Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge.
• Superior customer service skills.
• Organizational and time management skills.
• Identify problems and troubleshoot data/equipment.
• Minimum High School Diploma/GED OR 2+ years equivalent work experience.
• Must have a valid Driver’s License.

The associate must be willing and able (with or without reasonable accommodation) to be outside, in all weather conditions, year-round going door-to-door into people’s homes.

• Be able to navigate stairs, elevators, walkways and driveways (paved and unpaved) and a wide variety of entrances into people’s homes.
• Willing and able to interact with people for several hours in their home - regardless of the location or condition of their home, this includes, but is not limited to homes that may contain pets, dust, plants, odors or other irritants of any kind, as well as be in various states of cleanliness or disarray.

Physical Requirements:

• Travel Locally for up to 50% of the time
• Driving for up to 8 hours per day
• Standing for up to 6 hours per day
• Kneeling for up to 2 hours per day
• Ability to climb stairs
• Ability to walk half of a mile
• Ability to work in all seasons and inclement weather
• Ability to lift up to 30lbs

Additional Information

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.