We’re growing quickly and want to ensure best-in-class service to our merchant clients. We’re looking for a smart and motivated Junior Account Manager that understands the challenges SMBs face and is passionate about helping them reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping our merchants get the most from our software.

We are looking for someone that can ‘wow’ our clients on all levels:

• Provide outstanding client service by phone and email for account set up, product expertise and general account questions

• Identify common issues while finding quick and effective resolutions

• Assist merchants with account set up and attachment, handle in bound requests to the general support line, and handle first level email requests

• Collaborate across all departments including sales, product, and marketing to ensure a consistently great merchant experience

• Research and develop best practices and guidelines that will inform others involved in Customer

• Build value through marketing and SMB expertise

Come ready to prove that:

• You care about small business

• You bring energy and you are always improving

• You have some customer facing experience

• You can multi-task while maintaining high-quality work

• You are a team player who communicates effectively

• You want to work towards both team and individual goals

• You want to advance your career and learn something new everyday

• A degree from a top tier College or University

• 0-2 years of Account Management or customer service experience

• Ability to thrive in a fast-paced, start-up environment

• Exceptional writing and phone skills

• Self-motivated and always looking for improvement opportunities

• Competitive and driven to continuously out perform

Signpost is a growing startup that produces outcomes that matter most for local businesses—feedback, new customers, referrals, reviews, and repeat business.

By optimizing your online profile, Signpost makes it easy for new customers to find your business. Once found, Signpost then automatically collects and stores valuable customer data in our powerful CRM. Fueled by customer information, our remarketing engine automatically drives the outcomes you need to increase revenue and free up time to focus on your business.