Job Description
The Reservationist position is responsible for all field trips, camps, home school, overnights, off sites, preschool, after school, workshop programs, and birthday party sales. This individual should be extremely comfortable with telephone and email sales and computer ticketing systems.
Essential Functions:
- Responsible for all reservations pertaining to all education programs including: field trips, home school, off sites, overnights, preschool, after school, camps, birthdays, and any other fee based programs.
- Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
- Serves as liaison between schools, day cares, parents, churches, and all other group institutions to make reservations and answer guest questions.
- Creates itineraries including lab, film, exhibit, and lunch scheduling for field trips.
- Handles reservation confirmations on all sales.
- Collects and follows up on deposits and payments received for fee based programming.
- Responds to email inquiries, web-sale requests, and faxes regarding fee based programming.
- Assists in the day-to-day operations of the Reservations Office.
- Assists with check-ins and other duties as required.
- Performs other related duties as assigned.