THIS WORK FROM HOME POSITION CAN BE LOCATED ANYWHERE IN THE UNITED STATES.

For more than four decades, Trustmark Health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service represents our national strength. We are an independently operated subsidiary of Trustmark Mutual Holding Company.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

In this position you will be responsible for leadership, management, and execution of a wide scope of operational processes and workflows, to include direction and development of the Implementation Managers and Implementation Coordinators.  The primary role and responsibilities will be to manage the cross-functional activities involved with the implementation phase for new clients and complex client renewals, and for overseeing the implementation of all client renewals or changes, new products, or other regulatory or vendor changes impacting clients. We will require active participation in developing project plans, outlining tasks to be completed, including time-frames.  We require expert operational knowledge as well as strong operational leadership ability.  This is a highly interactive position working with peers in many functional areas.  This position will help mitigate client risks and internal risks through comprehensive understanding of all downstream impacts.  This position is client facing and may require occasional travel.

KEY ACCOUNTABILITIES:

Develop, implement and/or improve client implementation policies, standards and procedures, which ensure overall consistency and appropriate security, quality, and integrity of client data.

Partner with Client Management and Operational Units to ensure that client needs are clearly understood and setups are executed to support those needs.

Identify and manage project dependencies and critical path.

Analyze shifts in business models to determine downstream impact. Communicate impact and provide recommendations or adjustments geared towards supporting client and industry demands.

Review and identify areas in need of improved operational efficiency. Provide enhancement recommendations and participate in planning and testing of those solutions.

Act as consultative client liaison between all functional areas and client contacts (including client, broker and /or consultant parties).

Provide clear direction, communication and guidance to Operations, Client Manager and client to mitigate project risks to all parties

Obtain thorough understanding of client intent and communicate intent clearly to internal staff therefore leading to a successful implementation

Ensure quality and service standards are met throughout the implementation process

Ensure that operational processes are clearly documented, maintained, and stored in a shared repository. Processes should be documented in a way that provides clear direction to new staff and those that are being exposed to new responsibilities.

Provide Weekly Status Reports on open items and issues to Client Management, local staff and other functions, as needed.

Conduct post implementation analysis and create recommendations based on lessons learned.

Provide support with day-to-day activities during times when team capacity has been exhausted.

People Leadership and Development

• Select and hire skilled team members
• Establish clear performance expectations and provide constructive performance feedback and recognition
• Build and sustain positive relationships, reinforcing a positive environment of collaboration and respect
• Anticipate and resolve performance gaps quickly
• Develop, plan, and coordinate staffing assignments
• Coach and foster growth in team members

Participate in cross-functional teams and special projects as assigned

MINIMUM REQUIREMENTS

• 3+ years of experience in healthcare benefits and/or administration required
• College Degree or equivalent combination of education and experience required
• Excellent verbal and written communication skills required
• Strong leadership, organizational and interpersonal skills required
• Project experience with proven ability to lead multiple, highly visible projects simultaneously and meet deadlines required
• Experience facilitating internal and/or client meetings and presentations required
• Self-directed individual who works well with minimal supervision required
• Ability to work effectively with clients, brokers, vendors and differing levels of co-workers including Client Managers and all levels of staff required
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, delegate assignments and make decisions with minimal supervision required
• Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues within designated time frames required
• Flexible; open to continued process improvement required
• Advanced experience with Microsoft Office suite including Excel and PowerPoint required
• Willingness to work a flexible schedule to accommodate business and occasional travel requirements required
• Bachelor’s degree preferred
• Self-Funded Insurance/Benefits and/or TPA experience preferred
• 3+ years client implementation experience in health insurance or TPA organization preferred
• Microsoft Project experience preferred
• Previous presentation experience preferred

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, Veteran status or disability.

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.

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Required Skills Required Experience

REQUIREMENTS

• Bachelor's degree in Advertising, Marketing, Communications, or equivalent, relevant experience
• 2+ years experience as an Account Executive or related role in an advertising or marketing agency
• Thorough understanding of the Client(s) industry and business
• Client focused with a strong sense of detail and urgency
• Proven ability to communicate, both verbally and written, with people at all levels of an organization

The responsibilities are many, various, and not limited to those written in this document