We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Desktop Support Intern is responsible for the providing hands on support for deploying and maintaining laptops, desktops and peripherals. Additionally, this role provides support for configuring and installing applications and provides support to the end users. This role is responsible for complying with Corporate IT policies and security parameters, as well as providing superior customer service to internal customers.

*This position is onsite at our headquarters in Waukesha, Wisconsin . Part time hours during the school year and full time during summer break.

MINIMUM QUALIFICATIONS:

• Currently enrolled in college program

• Currently enrolled in IT courses

• Working knowledge of Windows 7/10 for Desktop and Laptop PCs

PREFERRED QUALIFICATIONS:

• Knowledge of Office 2010/2016 Suite and network printing

• Previous experience with troubleshooting and analysis skills of laptop and desktop hardware

ESSENTIAL DUTIES:

• Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel.

• Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests.

• Maintain asset inventory of software and hardware through the asset management tool set.

• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets.

• Ensure all configurations and specifications comply with IT policies and security parameters.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services

• Solid understanding of networking, wireless and telecommunication fundamentals

• Strong problem solving skills

• Solid verbal and written communication skills and willingness to actively contribute in a team environment

• Effective, customer service focused communication skills

• High level of resourcefulness and responsiveness

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Generac is a total energy solutions company that empowers people to use energy on their own terms. Founded in 1959, Generac is a leading global designer, manufacturer, and provider of a wide range of energy technology solutions. Generac provides power generation equipment, energy storage systems, energy management devices & solutions, and other power products serving the residential, light commercial, and industrial markets. Generac continues to expand its energy technology offerings for homes and businesses in its mission to Power a Smarter World and lead the evolution to more resilient, efficient, and sustainable energy solutions.