Job Description

WHAT DOES SOMEONE IN THE RETAIL CUSTOMER SERVICE POSITION DO?

IN THIS ROLE, YOU WILL BE EXPECTED TO PERFORM A RANGE OF TASKS IN THE STORE THAT WILL HELP ACHIEVE OUR CUSTOMER SERVICE AND OPERATIONAL GOALS. WE SPECIALIZE IN BRAND MANAGEMENT AND PROUDLY REPRESENT SOME OF THE NATION'S BIGGEST NAMES IN CONSUMER ELECTRONICS AND WIRELESS SERVICES. YOU WILL LEARN ABOUT OUR PRODUCTS AND SUCCESSFULLY PROVIDE INFORMATION TO CUSTOMERS, ENSURING THEY HAVE A POSITIVE SHOPPING EXPERIENCE. YOU WILL BE ACCOUNTABLE FOR KNOWING AND ACHIEVING PERSONAL PRODUCTIVITY GOALS AND COMPANY PRODUCTIVITY STANDARDS.

RESPONSIBILITIES:

• KEEP THE CUSTOMER EXPERIENCE QUICK, EASY, AND FUN!

• ANSWER QUESTIONS OR CONCERNS ABOUT SERVICES OR PRODUCTS.

• PROVIDE INFORMATION ABOUT NEW PROMOTIONS.

• ASSIST CUSTOMERS WITH BILLING, TECHNICAL SUPPORT, OR ACCOUNT ISSUES.

​QUALIFICATIONS:

• HAVE EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS.

• HAVE FLEXIBLE SCHEDULING AND LIMITATIONS.

• BE ABLE TO LIFT UP TO 10 POUNDS IF NEEDED.

• MUST BE 18 YEARS OR OLDER!

WE OFFER:

• HOURLY PAY

• FULLY PAID TRAINING

• BONUS & COMMISSIONS

• FULL-TIME/PART-TIME AVAILABILITY

Company Description

This program offers an opportunity for qualified Authorized Retailers to sell our cutting-edge products and services. Our goal is to develop mutually beneficial relationships that will allow us to attain the highest level of excellence together. AT&T continues to innovate with first-rate products like DIRECTV®, AT&T Mobility, AT&T Fiber, Business Solutions, and FirstNet services.