RCC Customer Service Specialist - English * Job Number: 113630691 * Austin, Texas, United States * Posted: Apr. 24, 2018 * Weekly Hours: 40.00 Job Summary Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Retail Contact Center (RCC) team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience over the phone. This position is located at our campus in Austin, Texas. Key Qualifications * 1+ years of proven experience in a customer service environment * Ideal candidate will have owned or have experience using a Mac and an iOS device * Contact center, consumer retail, or service experience a plus * Professional verbal and written communication skills

• Technical aptitude (computer literate, able to quickly learn new applications) * Have a flexible schedule, including the ability to work nights and weekends * Ability to type in excess of 45 WPM with 95%+ accuracy * Must be able to work a schedule from 7:00 am to 11pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year Description The Customer Service Expert will provide exceptional phone support to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday, understandable terms. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed. Education Undergraduate degree preferred