AppleCare Field Diagnostics QA Engineer * Job Number: 114215726 * Santa Clara Valley, California, United States * Posted: Aug. 27, 2018 * Weekly Hours: 40.00 Job Summary Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCares Field Diagnostics Tools & Systems Engineering team is seeking candidates with solid Software Quality Assurance experience to assist with validation of Mac and iOS diagnostic tools used in field service channels to support Apple customers and drive key business metrics. Key Qualifications * 3-4 years of software-based QA experience or a related field. * Working knowledge of UNIX-based systems and command-line tools for debugging, analysis, and automation. * Consistent record in and strong knowledge of core QA methodologies, including creation of test plans and test cases, authoring documentation, problem isolation techniques, regression testing, ad hoc testing, and systems integration testing. * Advanced familiarity with operating and troubleshooting Apple hardware and software (iOS, macOS, and associated hardware). * Shown ability to deliver high-quality work on tight timelines. * Self-motivated, independent, and dedicated. * Outstanding collaboration skills. * Excellent written and verbal communication skills. * Proven ability to accurately collect and track testing data, and to assist developers and project leads in gauging project impact. * Highly organized and able to maintain an encyclopedic knowledge of bug tickets Description You will build and execute systematic, end-to-end test plans and test cases by working with developers and interpreting functional specification documents. Use bug-tracking software to report and prioritize issues; work with developers and team leads to understand and pursue issues to resolution. Provide project managers and team leads with timely and accurate QA reporting and progress during all project testing phases. Collaborate with and provide support to developers, readiness, localization, and other cross-functional teams. Contribute to initiatives to improve the overall QA process, such as identifying and closing gaps in testing coverage or inefficiencies in workflows. Execute and oversee all activities in a test plan to ensure that objectives are met. Understand hardware and software product components and dependencies. Screen incoming bug tickets to the appropriate development teams for debugging. Maintain structured organization of bugs for each project for internal and cross-functional tracking of issues. Education Bachelors degree and 2 years of related experience, or equivalent work experience. Additional Requirements Experience operating hardware test fixtures is beneficial. Experience with test automation software and scripting development on macOS and iOS platforms is a plus. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.