Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Client Service Desk Technical Dispatcher

Applied Imaging

Client Service Desk Technical Dispatcher

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    NetSmart Plus, a division of Applied Imaging, is seeking both full-time or part-time Client Service Desk Technical Dispatchers to join our Managed Network Service team. The primary focus of this position will be to provide excellent customer service for our NetSmart Plus clients.  This will be achieved through the following:

    • Communicate with clients and staff to effectively schedule service tickets.
    • Create new requests from phone calls and offers technical support to resolve simple/fast requests immediately when possible/practical
    • Review/prioritize outstanding support requests
    • Coordinate rescheduling as needed to accommodate urgent support requests.
    • Track and monitor staff location and availability.
    • Escalating client issues
    • Communicate Effectively with clients
    • Triage of client issues; resolve, route or escalate per client SLA
    • Ability to learn new software and hardware
    • Interact positively with others
    • Successfully managing time with management oversight

    SKILLS: This position will be responsible for having a basic knowledge of, and ability to troubleshoot, the following:

    • Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)
    • Microsoft Office (including Office 365)
    • Anti-virus tools

    REQUIREMENTS INCLUDE:

    • 1+ years’ experience working in an IT environment is preferred
    • Customer Service Experience is preferred

    Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

    Company Description

    Applied Imaging is a premier office technology solutions provider. We are dedicated to providing our clients the best products, service, and support. If you’re looking for a career in a fast-paced, technology-driven industry, not just a job or a paycheck, Applied Imaging is interested in you.

  • Industry
    Media Production