Spectrum Inside Sales Representative -Date posted07/25/2018Requisition Number:220827BRLocation:United States - Texas - San AntonioArea of Interest:Customer Service, Direct Marketing, Interactive Marketing, Marketing, Promotions/Advertising, Sales, Telecommunications, VOIP/TelephonyPosition Type:Full Time Open House/Hiring Events Inbound Sales Call Center Open House Career Fair Wednesday, August 1st 11:00 AM

• 2:00 PM 10130 Highway 151, Suite 200 San Antonio, TX 78251 SpectrumCommunications is Americas fastest growing TV, internet and voice company. Were committed to integrating the highest quality service with superior entertainment and communications products.Spectrumis at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock ofSpectrums business strategy and its the philosophy that guides our 90,000 employees. JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services. This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current Spanish customers by telephone. MAJOR DUTIES AND RESPONSIBILITIES -Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions. -Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. -Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc. -Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities. -Ability to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function. -Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers. -Acquire and demonstrate thorough knowledge of competitors pricing, packaging and products in an effort to discuss side by side comparisons ofSpectrumsand competitors products and services. Promote and communicate current marketing campaigns and promotions. -Work with other departments, as necessary, to resolve customer issues. -Perform other duties as required by supervisor -Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales -Must demonstrate commitment to provide the highest quality of service to the customer -Must be competitive and be driven by daily, weekly and monthly sales quotas/goals -Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations -Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide -Must provide a unique positive customer experience for each Spectrum customer by adapting own interpersonal and sales approach to customers own interpersonal style and situation -Must quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job -Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook) -Some college or college degree preferred High school diploma or general education degree (GED) or equivalent required -Minimum of 6 months experience working with customers required At least 6 months of experience in commission-based sales preferred -Must be available to work assigned shift as within guidelines; this may include weekends, evenings or both -Call Center Hours of Operations are 6am-12am Sunday-Saturday (7 days a week) -Complete the application for Inbound Sales Agent position -Upload a current, detailed resume -Take the Assessment that will be emailed to you within 24 hrs of submitting your application. -Compatibility: Take the assessment from a PC usingMicrosoft Internet Explorer only -All other platforms will produce errors (ex. smart phones, tablets, Chrome, MAC) -Audible: Sections of the assessment are audible so you will need speakers/headphones The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.FCC Unit:Business Unit: