Network Operations Center Technician - Spectrum Enterprise -Date posted06/20/2018Requisition Number:221303BRLocation:United States - Texas - AustinArea of Interest:Customer Service, Engineering/Technical Operations, Information Technology Services, Telecommunications, VOIP/TelephonyPosition Type:Full Time About Spectrum Enterprise Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com. Job Summary Under direct supervision, responsible for performing front line operational and engineering support of commercial Optical, Carrier, VIP and Coaxial -based products within the Charter Business Network Operations Center (CBNOC) Major Duties and Responsibilities -Actively and consistently support all efforts to simplify and enhance the customer experience -Handles inbound commercial customer trouble calls -Provides Tier 1 network support via troubleshooting, problem analysis and isolation of customer reported trouble -Operates and manage the software applications essential for support of network elements -Operates the software that controls and monitors network devices -Performs tracking and management of network events to resolution -Maintains and update customer data -Maintains strong, positive relationships with customers and peer groups -Supports coaxial and optical network installation process -Handles incoming trouble alerts -Provides escalation and status notification throughout the enterprise on service-impacting eventsRequired Qualifications -Ability to read, write, speak and understand English -Ability to complete documentation accurately -Basic knowledge of Windows, Word, Excel, and Outlook -Demonstrated telephone, communications, and interpersonal skills -Ability to follow established guidelines, policies, and procedures -Education and Experience -High School Diploma or equivalent -1 to 2 years customer facing call center environment -Associates degree, two-year technical degree is preferred -1 to 2 years Network troubleshooting in 24x7 Operations Center is preferred -1 to 2 years work experience in a 24x7 Operations Center is preferredPreferred Qualifications -Basic ability to aid in analysis of and documentation of root-cause analysis -Basic ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data & Optical Networking) -A basic understanding of CISCO based command and their usage a plus -Basic knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, Remedy and Cacti. -Basic knowledge of Windows and UNIX Operating SystemsWorking Conditions -Normal Office Conditions -Work in a 24x7 Network Operations Environment The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.FCC Unit:13551 - South TexasBusiness Unit:Spectrum Enterprise