HRSS Specialist, ESC Comcast 11,334 reviews - Greenwood Village, CO 80111 Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary: Responsible for contributing to the mission and vision of the Company by serving as the main Human Resources (HR) point-of-contact for all Company employees. Provides quality initial support services to all Company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs).Core Responsibilities: - Provides initial support and additional follow-up to Company employees for all HR related inquires. Supports areas including, but not limited to: Benefits, Recruitment, Compensation, HRMS, Worker#s Compensation, Learning, Payroll, etc.- Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.- Responds to questions, concerns, and complaints in compliance with SLAs.- Maintains knowledge of all Tier 1 related questions in order to provide excellent customer service to employees while maintaining confidentiality.- Acts as the customer advocate for HR by representing the services in a positive manner. Proactively escalates issues on the customer's behalf to ensure the timeliest service.- Utilizes the automated call center management system to document details of inquires to include: transaction type, troubleshooting steps, database management, and steps taken to meet the customer#s request.- Identifies trends which need additional attention and/or clarification and reports these issues to the Manager.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification: - High School education or Equivalent- Generally requires 0-2 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer 5 hours ago - save job - original job Apply On Company Site * Hrss Specialist jobs in Greenwood Village, CO * Jobs at Comcast in Greenwood Village, CO * Hrss Specialist salaries in Greenwood Village, CO Comcast Comcast 11,334 reviews Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal.... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume