Coordinator 2, Technical Product Sales Support (BSS) -Coordinator 2, Technical Product Sales Support (BSS) -Norcross, GA -Requisition #:189744 -Job Type:Full Time -Location:Norcross, GA -Team:Sales -Pub Date:11/6/18 Job Summary: Responsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate. - Review contract and validate services with customer to ensure accuracy. - Proactively identify opportunities for improvement in processes and procedures and recommend solutions. - Responsible for orders that require an advanced technical knowledge. - Supports multi-location customers with multiple services at each location. - Serve as primary interface with identified customer IT/technical personnel/vendor/VAR. - Navigate through multiple systems to build, track, and monitor orders. - Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately. - Meet scorecard productivity/quality metrics. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Job Specification: - High School or Equivalent - - - Generally requires 2-5 years related experience