Tech Specialist - Wireless & Optical Network Job ID 554079BR Location Celebration, Florida, United States Business Disney Parks & Resorts Date posted Aug. 14, 2018 Job Summary: Enterprise Technology/Telecom is looking for an individual with strong technical and troubleshooting skills to support fiber-optic and wireless networks at Disney Parks and Resorts. The Wireless & Optical Network Technician will provide field support and be responsible for ongoing maintenance, break/fix, and configuration for GPON and wireless solutions across property. This individual should have a solid understanding of IP networking and telephony demonstrated through past examples. Responsibilities: * Provide onsite consultation to customers and ensure 24x7 operational support of GPON based Wi-Fi network to maintain SLAs and Disney standards * Provide hands-on support for wireless upgrades, installations, and emergency maintenance * Provide operational design input into new GPON deployments * Collaborate with other network engineering teams and service suppliers to provide wireless solutions * Conduct wireless RF surveys to deliver to business units * Perform and interpret fiber-optic test results for in-depth troubleshooting * Resolve routing issues and develop network solutions and configurations * Assist in troubleshooting and operational support of various IP devices * Provide level 2 support to triage optical and wireless connectivity issues including, but not limited to: hands on repair, RF Survey, fiber-optic testing, and Heat Map generation Basic Qualifications: * 5-8 years in the Telecommunications Industry * 3-5 yearsâ?? experience with GPON networks * 3-5 years network engineering experience * Strong knowledge of CCNA Wireless, Wi-Fi characteristics, and signal propagation * Solid understanding and experience with enterprise wireless support, sustainment, and implementation * Demonstrated ability to use various Wireless survey tools (AirMagnet, Ekahau, etc.) * Strong knowledge of GPON, Fiber-based networks, and OLT/ONT experience * Moderate experience with Cisco Prime, WCS, or NCS * Understanding of wireless authentication methods including 802.11x, EAP, RADIUS, etc. * Strong understanding of quality construction practices and jobsite safety * Extensive experience with VoIP technology * Advanced user of Excel, PowerPoint, and Visio * Passion for, and knowledge of Wireless systems and solutions * Proven success collaborating with a range of partners * Documentation experience with test results, maintenance plans, and network diagram Required Education * A degree in a technical related field, appropriate certifications, or equivalent work experience Preferred Education * Bachelor of Science Degree in Engineering, Technology, or Computer Science * CCNA-Wireless or CCNP-Wireless certifications About Disney Parks & Resorts: Walt Disney Parks and Resorts are where dreams come true. More than sixty years ago, Walt Disney created a new kind of entertainment families could experience together, immersed in detailed atmospheres and vibrant storytelling. His vision now includes a collection of six of the worldâ??s leading family vacation destinations â?? Disneyland Resort, Anaheim, Calif.; Walt Disney World Resort, Lake Buena Vista, Fla.; Tokyo Disney Resort, Urayasu, Chiba, Japan; Disneyland Paris, Marne-la-Vallée, France; Hong Kong Disneyland Resort, located on Lantau Island; and Shanghai Disney Resort, Pudong New District, Shanghai, China. In addition, Walt Disney Parks and Resorts includes the world-class Disney Cruise Line; Disney Vacation Club; Aulani, A Disney Resort and Spa; Adventures by Disney, a guided group vacation experience to some of the worldâ??s most popular destinations; and Walt Disney Imagineering, which creates and designs all Disney parks, resorts and attractions. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneyâ??s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disney Parks & Resorts. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.