Disney Hospitality Leadership Program - Retail Mgmt Intern, Sp 2019 Job ID 583406BR Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Aug. 12, 2018 Job Summary: Disney Hospitality Leadership Program â?? Retail Management Internship â?? Spring 2019 We Areâ?¦ We deliver the best entertainment shopping experience in the world. Our retail management interns oversee a retail operation with an emphasis on Guest service, financial objectives, inventory control, product replacement and presentation. Ensure product offerings are amply supplied and properly displayed to enable Guest satisfaction and financial success. Responsibilities: Your Roleâ?¦ Lead with a positive attitude and demonstrate a commitment to Cast Members. Recognize and hold Cast Members accountable for delivering excellence in safety, courtesy, show and efficiency in a specific area of responsibility. Responsible for ensuring an environment where Guest and Cast Member Safety is the first filter in operational decision making as well as monitoring daily staffing levels and anticipating shift coverage needs. Responsible for approving returned merchandise transactions and for loss prevention measures including cash register audits to reconcile revenues, securing and auditing a safe, mitigating shrink and reviewing daily bank out paperwork. Basic Qualifications: You Are: * A self-starter who enjoys making day-to-day operational decisions in line with Guest, Cast Members and Financial expectations. * Able to foster, build and maintain relationships to best communicate and interface with Guests, front-line Cast Members, partners, vendors, leaders and peers in other lines of business as a point-of-contact for day-to-day operations. * Empowered to inspire, recognize, monitor performance, coach and develop front-line Cast Members from different cultures, backgrounds and styles. What You Bring to the Role: * Minimum one year demonstrated leadership experience * Minimum six months large retail chain experience * Proven knowledge of financial aspects of a retail operation * Knowledge of the retail industry and a passion for delivering an outstanding service experience * Demonstrated problem solving and decision making skills * Demonstrated strong written and organizational skills with attention to detail * Proven ability to function effectively in a team environment * Demonstrated strong computer proficiency within a Windows environment Preferred Qualifications: Preferred Training/Education: * Prior or current experience with The Walt Disney Company * Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish and Vietnamese Required Education * College Junior, Senior, or Graduate level student Additional Information: Internship Eligibility: * Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR currently participating in a Disney College Program or Disney Professional Internship * Must be at least 18 years of age * Must not have completed one year of continual employment on a Disney internship or program * Must possess unrestricted work authorization * Must provide full work availability * Must provide own transportation to/from work * Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months) Program Length: The approximate dates of this internship are either January 2019 through June 2019 or January 2019 through January 2020. Interns must be fully available for the duration of the internship. Housing: This Internship is located the Orlando, FL area. Participants must provide their own housing. Required Materials: * Résumé (outlining all of your required qualifications) * College transcripts (official or unofficial) To upload these documents: * Log into your dashboard at www.DisneyInterns.com * Click the link labeled â??edit profile infoâ?? * Click on the "Attachments" Tab * Be sure your document is titled in this format: FirstName_LastName_Type (i.e. Mickey_Mouse_Transcripts or Mickey_Mouse_CoverLetter) * Select document type of â??Transcriptâ?? Recommendation â?? Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. About Walt Disney World Resort: Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneyâ??s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.