TDM Customer Service Coordinator Job ID 558270BR Location Burbank, California, United States Business The Walt Disney Company (Corporate) Brand The Walt Disney Company (Corporate) Date posted May. 31, 2018 Job Summary: The Transportation Demand Management (TDM) team is part of the Enterprise Social Responsibility division, which includes a wide range of roles including corporate philanthropy, volunteerism, healthy living, and the environment, which is known as Environmentality at Disney. TDM is responsible for implementing incentives and strategies to encourage alternative commutes - anything other than a solo drive. The TDM Team interfaces daily with business units across the company regarding ridesharing, traffic and parking mitigation, and related air quality initiatives, in order to satisfy regulations and ensure compliance. This includes all Commuter Assistance Program operations and customer service, as well as the execution of events, promotions, fairs and annual events related to Environmentality. Responsibilities: The TDM Customer Service Coordinator handles all manner of employee customer service needs for the Burbank and Glendale offices of Commuter Assistance. This includes trip planning, new enrollments, reward redemptions, permit tracking, reporting, auditing, answering busy phones, monitoring and responding to email, and other administrative functions. This is a FULL-TIME position based in Burbank, but must be able to occasionally support worksites in Glendale, Anaheim, and others as needed. Provides support for South Coast Air Quality Management District (SCAQMD) Rule 2202 compliance and TDM implementation of our Employee Commute Reduction Plan throughout Southern California. The coordinator will also support all promotional fairs, events, and other marketing functions. Customer Service * Burbank service desk (coverage occasionally in Glendale, and rarely in Anaheim) * Administrative responsibility for LA County rideshare programs * Prompt, courteous service consistent with Disney standards * Communications: read and respond to department mail, email, and voicemail in a timely and accurate manner * Fix problems and resolve conflicts for customer service issues * Assist employees with public transit route planning * Prepare and mail welcome information, follow-up letters, new hire packets * Maintain brochures and transportation information * Administer carpool parking permit program * Review and audit permit-holders and rideshare participants for compliance * Maintain log sheets and database

• Data entry for enrollments, emergency rides, redemption requests, etc.
• Administer Emergency Ride Home requests * Coordinate office maintenance as needed (phones, printer, etc.) * Organize and report out on data to assist with trend analysis Marketing and Other Support * Assist with table events, fairs, and other promotions as needed * Assist with administration and data entry for annual AQMD Commuter Survey * Assist with crisis management efforts when major transportation disruptions occur Basic Qualifications: * Minimum one year of experience in prior customer service positions * Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint) * Strong filing and organizational skill * Excellent written, verbal and interpersonal communication skills to assure successful interaction with senior executives, internal partners and external contacts * Ability to work effectively in a team environment * Ability to handle confidential and sensitive information * Ability to exercise good judgment and use discretion * A self-starter: ability to take initiative and proactively problem solve * Ability to work with limited supervision * Demonstrates flexibility and professionalism in an environment where change is common * Strong attention to detail and accuracy * Arrange data into reports and graphs
• Enthusiastic attitude and strong work ethic * Good attendance record * Basic accounting / cash handling ability Preferred Qualifications: * Experience in the transportation industry * Experience with SAP preferred * Fluency in Spanish is a huge plus * Basic understanding of the Disney brand and culture Required Education * High School diploma or equivalent Preferred Education * University level study with an emphasis on business or the environment preferred About The Walt Disney Company (Corporate): At Disney Corporate you can see how the businesses behind the Company???s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you???ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney???s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate). Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.