Revenue Operations Order Management Specialist Finance I San Francisco, CA Create secure, innovative solutions to the wide-range of challenges our high-growth global business as we expand and scale. Position Summary The Order Management Specialist owns the process for validating and booking all accepted quotes in accordance with our Company Bookings Policy and all DocuSign compliance policies. In addition to the standard Sales Support responsibilities, the Order Management Specialist will also be responsible for handling all provisioning for closed Sales Orders, monitoring reports, internal customer issue resolution and training for new employees. The role requires collaboration with several teams across the company, including Billing, IT, Sales Commissions, and Revenue Accounting. This position is an Individual Contributor and reports to the Director of Revenue Operations. Responsibilities - Review submitted contract and order forms for completeness, accuracy, and conformance to DocuSign sales order acceptance policies. - Process contracts and orders and ensure clean bookings in compliance with company policy. - Manage provisioning/delivery issues including timely delivery of product. - Responsible for daily/monthly audits of all Compliance reports. - Coordinate with Rev Ops Deal Desk to enforce best practices around deal structure, order form guidelines, and all other pre-sale processes for a smooth booking process. - Possess strong level of expertise in Salesforce.com Application - Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base. - Contribute ideas and innovations to improve upon existing systems, work processes and procedures. - Establish strong relationships with Sales, Billing/Collections, Sales Compensation, Revenue Accounting, and other internal resources as appropriate. Basic Qualifications - Bachelors degree or equivalent in relevant experience - At least 1-2 years of experience in a SaaS company Preferred Qualifications - Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly - Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative - Ability to prioritize workload and manage a high volume of orders at quarter and month-end close - Ability to understand broader business and financial issues - Extreme attention to detail - Thrive in a team environment - Demonstrate initiative - Ability to work independently - Prior order management and Salesforce.com application experience a plus - Working knowledge of Salesforce.com, Zuora, and Microsoft Office applications preferred Finance @ DocuSign As a part of our Finance team, you are critical to deciding how and where we invest our funds to grow our company and support key initiatives. You partner across the business and plan the companys financial operations helping the company continue to encourage and instill financial discipline, manage financial risk and build financial strength across key metrics. About DocuSign DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of million of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward. DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. #LI-DS1