Company: Eagle Creek, an Eviden business

Position: Associate Application Analyst - EPIC Software

At Eagle Creek, we will jumpstart your career with the most relevant technologies in the U.S. We will assist you with relocation and give you paid training. After completing the training, you will be part of a team working on the most advanced projects in the industry. All this is happening at our market leading, U.S. facility located in Valley City, ND.

SUMMARY

An associate application analyst’s primary responsibility is to provide end-users with fundamental functional training and technical support for the specific application or set of applications. They may coordinate, develop, train, and provide training design and development input. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. They assist with analysis, recommendations for corrective actions, and resolution of problems within the software applications and provide support for regular maintenance of upgrades and system maintenance.

ESSENTIAL JOB FUNCTIONS

• Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
• Create and execute test scripts for new system builds in a timely and effective manner.
• Provide go-live support, upgrade support, and ongoing application support.
• Implement system updates and changes and communicate those changes to end users, and continuously improves the impact of training.
• Serve as a liaison between end-users, subject matter experts, and vendor implementation team.
• Coordinate and assist in the development of training materials and schedules for all end-users.

KEY SUCCESS FACTORS

• Ability to work well in team environments.
• Functional knowledge of the associated application is a plus.
• Demonstrated excellence in customer-oriented service.
• Ability and experience in understanding end-user workflow and owning the technical components of that workflow.
• Self-motivation and the ability to identify and resolve issues and advance personal knowledge.
• Demonstrated excellence in interpersonal communication skills.
• A quick learner of software and information technology and motivated to learn new applications.
• Proficient with word processing, spreadsheet, and email software applications.
• Ability to execute complex tasks through organization and a detailed driven approach.
• Ability to present and conduct classroom training.

The information in this job description is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. It is intended to describe the essential job functions required of those assigned to this job. From time to time, new duties and responsibilities may be assigned.

MINIMUM REQUIREMENTS

• A Bachelor's degree required.
• Healthcare, IT, or business education background or work experience or both preferred.
• Participation and successful completion of Eagle Creek training program which will include short-term travel (approx. two weeks) for off-site training and attaining assigned certifications.

Eagle Creek is an Equal Opportunity/Affirmative Action Employer.

Required Skills

Required Experience