PC Support Specialist- Intern - Job ID #: JR66671 - Functional Area: Graduate & Internships - Position Type: Full-Time Temporary - Experience Desired: Intern - Education Desired: B.Sc - Primary Location: US-Florida-Orlando 2001 Summit Park Dr-F664 - Secondary Location(s): - Travel Percentage: 0.00 - Relocation Provided: No - Position Responsibilities/Requirements Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The PC Products team assists banks with Windows Server and PC related issues as they pertain to FIS Applications. We provide a timely resolution to these issues and constantly strive to offer the best customer service in the process. The PC Products team are a well organized team first group that excels at assisting our team as well as our clients. We work together to make the whole team better. What you will be doing As a FIS intern, you will receive the opportunity to build professional relationships and enhance your interpersonal skills. You will own the following roles and responsibilities, contribute individually and/or as a team member to support a designated functional area, analyze business processes, and work towards goals and objectives assigned by an experienced manager. You will also interact with and support business partners and participate in projects that directly impact business value. The PC Support Specialist is responsible for making our customers love the support they receive from FIS. Through frequent/continual interaction with our banks, this position plays a critical role in how our clients view Client Care and FIS overall. In this role, you will be: - Working with FIS clients and employees in supporting the FIS core software as it relates to PC/Server functionality - Learning IIS and SQL troubleshooting - Gaining familiarity with a Call Center environment - Updating IIS and SQL based applications - Documenting troubleshooting processes What you bring: - Pursuing a bachelors degree from an accredited University - GPA 3.0 or better - You are a rising Senior graduating December 2019 through May 2020 - Excellent communication skills - Strong computer skills, including a good working knowledge of MS Office - Solid problem-solving skills Added bonus if you have: - Familiarity with Microsoft SQL - Familiarity with Microsoft Server Operating Systems - Familiarity with Windows troubleshooting - Basic PC Troubleshooting skills What we offer you - Training across core financial, sales and FIS solutions - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A modern, international work environment and a dedicated and motivated team - A variety of career development tools, resources, and opportunities - The chance to work on some of the most challenging, relevant issues in financial services & technology With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.