Deposit/Loan Operation Analyst I - Back Office - Job ID #: JR55130 - Functional Area: Administrative - Position Type: Full-Time Regular - Experience Desired: 1 to 2 yrs - Education Desired: High School Diploma or equivalent - Primary Location: US-Arkansas-Little Rock 4001 N. Rodney Parham Rd-1170 - Secondary Location(s): US-Florida-Orlando 2001 Summit Park Dr-F664 - US-Pennsylvania-Cranberry Township 210 West Kensinger Dr Ste 500-F305 - Travel Percentage: 0.00 - Relocation Provided: No - Position Responsibilities/Requirements Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team Our Virtual Back Office (VBO) Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our VBO team completes support for all the tasks that need to be performed in the back-office to support deposit accounts. What you will be doing You will be providing administrative processes support for routine "back office" tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments. Schedule: Tuesday Saturday 10:00 am 7:00 pm Sunday Thursday 10:00 am 7:00 pm - Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements - Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor. - Directs all work requests from sources outside the department to immediate supervisor for consideration and approval - May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures - Assists in tracking, compiling and completing reports as assigned What you bring: - A high school diploma or GED is required for this role - Strong PC skills with basic knowledge of Microsoft Office applications - Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients. - Ability to work independently on problem tickets within the client problem ticket solution - Ability to maintain confidentiality and carry out assignments that are sensitive in nature Added bonus if you have: - Basic knowledge of ticketing platforms - Knowledge of banking principles, operations and processes What we offer you - We provide A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - Time to support charities and give back in your community - A broad range of professional education and personal development opportunities. - A work environment built on collaboration, flexibility and respect. - Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans - 401K with company contribution and Employee Stock Purchase Program with company match - Business casual attire jeans every day! With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.