Job Description

URGENTLY HIRING: PHYSICIAN NETWORK ADVANTAGE (PNA) is looking for a self-motivated EPIC REGISTRATION / SCHEDULING TRAINER I- FRESNO, CA.

THIS FULL-TIME, NON-EXEMPT POSITION IS LOCATED IN FRESNO, CA., AND INCLUDES BOTH IN-OFFICE AND REMOTE WORK OPPORTUNITY. PNA OFFERS A GREAT WORKING CULTURE AND A GENEROUS BENEFIT PACKAGE WHICH INCLUDES MEDICAL, DENTAL, VISION, 401(K), BASIC LIFE INSURANCE, ACCIDENTAL DEATH AND DISMEMBERMENT, LONG TERM DISABILITY, VACATION AND SICK TIME ACCRUAL, AND MORE! PNA CONTRIBUTES A GENEROUS AMOUNT TO BOTH EMPLOYEE AND DEPENDENT HEALTHCARE PREMIUMS! IF YOU ARE LOCATED IN FRESNO OR SURROUNDING AREA, WE WANT TO HEAR FROM YOU!  RELOCATION ASSISTANCE IN NOT AVAILABLE FOR THIS POSITION. COVID-19 PRECAUTIONS ARE IN PLACE AND INTERVIEWS WILL BE HELD ONLINE.

POSITION SUMMARY:

Reporting to the Chief Technology Officer, Epic Registration/Scheduling Trainer I is responsible for developing and delivering effective end-user training for Epic applications while maintaining high post-class survey scores.

ESSENTIAL FUNCTIONS:

• Train end users the practical skills needed to carry out work-related tasks and ensure training requirements meet appropriate training track for new users
• Develop, update and ensure availability of training materials relevant to client operations, including but not limited to Training Manuals, Quick  Reference Guides, Weekly FYI Newsletter content, and continuing education
• Develop communication materials/methodologies/webinars related to software updates and enhancements
• Responsible for Help Desk cases that are escalated
• Provide “elbow-to-elbow” client support during Go-Live process
• Maintain training calendar, including student, room, and instructor assignments
• Identify potential training gaps/issues and work with other members of the training team to resolve. 
• Attend all required meetings and training
• Ensure all activities support the PNA mission statement
• Other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. MINIMUM EDUCATION/EXPERIENCE: Undergraduate Degree preferred, 2+ years’ experience working in healthcare environments, instructor led software training or adult education; or equivalent combination of education and experience. 

2. SKILLS/QUALIFICATIONS REQUIRED:

• Excellent presentation skills
• Knowledge of basic principles of adult learning
• Excellent verbal and written communication skills
• Must demonstrate excellent spelling and grammar in all written materials.
• Excellent customer service skills
• Exceptional time management skills
• Accuracy and attention to details
• Ability to manage competing priorities and demands
• Ability to use logic and common sense to make appropriate and consistent decisions
• Ability to handle frequent change in a dynamic environment

WORK ENVIRONMENT: well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Physician Network Advantage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Physician Network Advantage. Please contact our Human Resources department if you need assistance completing this application or to otherwise participate in the application process.