9-1-1 Emergency Communications Specialist
LATERAL APPLICANTS ARE STRONGLY ENCOURAGED TO APPLY. LATERAL APPLICANTS WILL HAVE A MINIMUM OF 3 YEARS EXPERIENCE IN EMERGENCY DISPATCH SERVICES (POLICE, FIRE, OR EMS). COMPENSATION COMMENSURATE WITH EXPERIENCE. LATERAL HIRES WILL BE ELIGIBLE FOR A $1500 SIGN-ON BONUS AND ADDITIONAL $1500 UPON COMPLETION OF TRAINING.
PAY RANGE: $51,000 - $70,890
CORE VALUES: ETHICS, PROFESSIONALISM, ENCOURAGEMENT, INNOVATION
POSITION SUMMARY:
This position operates communications equipment to efficiently and appropriately answer multiple 911, emergency and non-emergency calls, enter pertinent and accurate information into the computer aided dispatch (CAD) system, dispatch personnel, stations and equipment and provide pre-arrival instructions to callers in a 24/7/365 communications center.
Position Duties and Responsibilities
(This job description does not intend to list all the duties and responsibilities of the position.)
PRIMARY RESPONSIBILITIES:
MINIMUM QUALIFICATIONS AND CERTIFICATION REQUIREMENTS:
Physical, Mental, and Work Environment Qualifications
PHYSICAL REQUIREMENTS
LIFTING AND CARRYING:
Ability to move 15- to 20- pound items from one location to another, such as boxes of paper, department manuals, resource books, equipment, etc.
BODY POSITIONS:
Must be able to sit at dispatcher work station and work radio controls, telephones, and computer keyboards during a typical scheduled shift of at least ten (10) hours, never to exceed sixteen (16) hours, with the ability to change from sitting to standing as needed. Must be able to navigate around Communications Center. Must have the manual dexterity to operate a computer keyboard, radio system, telephone, foot pedals and other relevant equipment. Some twisting, bending, stooping may be required. Must have the ability to coordinate movements of two or more limbs at the same time, e.g., while operating telephone and/or radio and foot pedal control and typing information into console controls.
HEARING:
Employee must be able to hear the phone and audible signals from equipment at a level that does not interfere with coworkers' ability to hear at their work stations. Hearing must be sufficient to use telephone and radio headset. Must have the ability to actively listen to callers for an understanding of their needs and situations. Must have the ability to understand English spoken in a variety of accents. Must have the ability to focus on a single source of auditory (hearing) information in the presence of other distracting noises. Must be able to detect and discriminate among sounds that vary in a broad range of pitch and loudness.
VISION:
Visual acuity correctable sufficient to read CRT, radio channel buttons, teletypes, etc. Employee also uses vision to read handwriting, discern information on a computer screen, enter data into computer, read department manuals, other correspondence, and read and interpret maps. Must be able to distinguish between the colors red and green in order to properly utilize computerized equipment.
MENTAL REQUIREMENTS:
REMEMBERING:
Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position, as well as remember numerous details of calls received.
LANGUAGE ABILITY:
Must be able to speak English clearly and concisely to communicate with callers, emergency responders, and co-workers. Bi-lingual (Spanish-speaking) is also helpful.
REASONING:
Ability to apply common sense understanding to carry out instructions furnished in written or oral form and to solve problems with good judgment and decision-making skills, especially in relation to emergency calls.
WORK ENVIRONMENT
Work in a restricted access area, typical office environment with other staff speaking on phones and radios in communications center. Work involves heavy volume and demand (emergency and non‑emergency), personnel shortages, position confinement and emergency crises which may prohibit breaks and/or require employee to work unscheduled overtime. Contact with other public jurisdictions and members of private industry. Contact with employees in work unit and in other departments. Work under general supervision with supervisor available to resolve unusual or complex work problems.
ADA COMPLIANCE STATEMENT:
The human resources goal of Jeffcom is to select and retain the best qualified applicant for each available job. An applicant's or employee's disability will not remove the application from consideration or current employee from his/her job if the applicant or employee is able to perform the essential functions of the job with or without reasonable accommodation unless such accommodation will result in undue hardship for Jeffcom or pose a safety risk to the applicant, employee, or others.
Jeffcom complies with the American with Disabilities Act. If you require special accommodation in order to apply for this position, please contact the Human Resources Manager.