Company Overview

Eagle Creek Software, an Eviden business, has over 22 years’ experience providing enterprise solutions in CRM, BI, and Application development. We have become a market leader by leveraging US-based Technology Centers to provide cost-comparable and quality-superior alternatives to off-shoring. Learn more about us at www.eaglecrk.com.

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Principle duties and responsibilities:

• Plan, control, and coordinate the development of Salesforce integration, upgrade, and enhancement projects from the initial definition phase, taking the concepts and following through to a successful deployment
• Establish and define the theoretical basis and principles for estimating project effort and duration, while analyzing customer needs and recommending appropriate technical solutions
• Capture Business Processes and Requirements
• Lead story building sessions
• Facilitate Requirement Definition Workshops
• Consult with internal and external/client Technical Specialists and Technical Leads to clearly determine the roles and requirements of each consultant involved in the project/solution, while reviewing technical work for accuracy
• Designing SFDC configurations and creating configuration specifications
• Providing configuration expertise for validation and testing
• Guide Business users towards “Best Practices”
• Map Business Processes and Requirements
• Assist with Gap analysis, identification and sizing
• Assist with functional and technical designs
• Evaluate and prioritize Defect Reports and Change Requests
• Facilitate the creation of Test Plans and Scripts and manage User Acceptance Testing (UAT)
• Create and/or update Requirement, Process, Functional, and technical documentation
• Identify major milestones and establish critical path within the project plan while monitoring and reporting progress toward milestones on a daily or weekly basis as required
• Serve as customer liaison on project facilitating daily and weekly project review meetings with clients and team members
• Monitor and adjust project schedules as needed to ensure timely delivery in line with client expectations, ensuring that tight schedules are met
• Foster and maintain good relationships with IT colleagues, both internal and external
• Seek out and champion new development, configuration and implementation efforts within current engagements providing Eagle Creek customers with long term value via technological and process modifications
• Additional duties as assigned

Required skills and qualifications:

• 5+ years in dedicated BA roles for CRM consulting and implementation experience
  Experience in gathering requirements for least one full cycle SFDC implementation

• 2+ year (minimum) dedicated SFDC BA experience

• 2+ years in dedicated Agile or Scrum environments, certification highly desired

• Experience facilitating with teams on implementations of 5+ people with both onsite and offsite delivery models/components

• Strong communication skills, and meeting facilitation, organizational skills with an ability to express complex business concepts in technical terms via presentations and written forms

• Excellent interpersonal, analytical, and problem-solving skills

• Ability to interact with all levels within an organization

• SFDC certification desired but not required

Eagle Creek, an Eviden business, is an Equal Opportunity/Affirmative Action Employer

Required Skills

Required Experience

• Knowledge of exam software and learning management system.
• Demonstrated knowledge of curriculum, scheduling, and academic record keeping
• Effective communication and interpersonal skills
• Proficiency in use of virtual meeting platforms
• Ability to work collaboratively with faculty, staff, residents and students.
• Proficiency in Microsoft Office Suite and other relevant software programs
• Strong organizational skills and attention to detail