Job Description

Company Description Mission City Community Network (MCCN), a not-for-profit organization with multiple clinics operating as a Federally Qualified Health Center dedicated to serving low income and under-served families in the San Fernando Valley, San Gabriel Valley and Los Angeles and San Bernardino areas. MCCN is a full service health care provider with primary care services for children, adolescents and adults.

Job Description Position: Phone Operator Location: North Hills, CA Status: Full-Time/Non-Exempt (40hrs/wk)

We have an immediate opening for a full time experienced PHONE OPERATOR/APPOINTMENT SCHEDULER/CONFIRM PATIENT APPOINTMENTS for a medical clinic. We are looking for a friendly, hard working individual to work in a call center environment.

Phone Operator position consist of placing, answering, and transferring calls; and providing general information. Work is complex involving public contact on the phone directing internal calls to corresponding recipient/s. Assist in medical appointment setting, verifying demographics, insurance and appointments, rescheduling appointments on clients request or under operational circumstances. Forwards clients questions/concerns/complaints to designated management.

Qualifications REQUIREMENTS: • excellent phone skills • ability to multi-task and able to manage high volume of calls • ability to manage proper workflow of switchboard and assigned responsibilities • able to perform tasks and projects effectively and in a timely manner • perform any and all duties called upon by supervisor • ability to communicate effectively in ENGLISH AND SPANISH*, *A MUST • MUST HAVE AT LEAST 2 YEARS OF SWITCHBOARD EXPERIENCE • basic computer skills (Microsoft Word, Excel & Internet) • must have the ability to learn quickly • must be dependable and willing to work hard • ability to be flexible (Monday through Saturday) 40hrs/wk • must have current driver license, insurance and own reliable transportation • must have strong clerical skills • with knowledge in customer care • with experience in healthcare services • with knowledge of insurances: Medical, Family PACT, CHDP, MHLA, is preferred) • Ability to pass Basic Clerical Skills Test

Education:

MINIMUM REQUIREMENT, HIGH SCHOOL DIPLOMA FROM AN ACCREDITED FROM WASC.

Additional Information Full-time (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.

TO APPLY:

PLEASE EMAIL YOUR RESUME/CV AND COVER LETTER, INCLUDING YOUR SALARY REQUIREMENTS TO HR DEPT EMAIL.

MCCN is an Equal Opportunity Employer