Enrollment Worker/Community Outreach
Job Description
Mission City Community Network (MCCN), a not-for-profit organization with multiple clinics operating as a Federally Qualified Health Center dedicated to serving low income and under-served families in the San Fernando Valley, San Gabriel Valley and Los Angeles and San Bernardino areas. MCCN is a full service health care provider with primary care services for children, adolescents and adults.
Position: Enroller/Outreach Staff Status: Full-Time/Non-Exempt Location: San Fernando Valley (incl. North Hills, Panorama City, Northridge)
We are currently seeking ENROLLER/OUTREACH STAFF to join our team for our San Fernando Valley Region.
Responsible for reaching out to communities to provide assistance with health insurance enrollment. Must screen patients according to Covered California. The CEC will make follow-up calls applicants for any missing information, access forms in the computer system, update information in the practice management system and upload application documents to each program computerized system. Must currently be or willing to become a Certified Enrollment Counselor to assist our patients to apply for Covered California.
Outreaching to individuals and families who have specific healthcare needs. Listen to community members in a culturally sensitive way, usually in their native language, and connect them with necessary services. Provide training/guidance navigating through Patient Portal accessing health records, communicating with provider, etc. Must provide continuous reporting of activities to supervisor.
Essential Functions:
Qualifications
HIGH SCHOOL DIPLOMA/GED ACCREDITED BY WASC.
BILINGUAL ENGLISH AND SPANISH, REQUIRED
COVCA - CERTIFIED ENROLLMENT COUNSELOR, PREFERRED
MINIMUM 1 YEAR EXPERIENCE IN OUTREACH OR EQUIVALENT
Basic computer skills (approx. 32 w.p.m.), Intermediate computer skills preferred
Requires excellent verbal and written communication skills and customer relations skills
Knowledge about health care insurances required (i.e., Covered CA, Family PACT, Unmatched HWLA, CHDP)
Requires excellent presentation skills and ability to develop clear and effective outreach materials
Requires the ability to independently organize field activities.
Must have excellent presentation/public speaking and organizational skills.
Strong community network a required
Must be flexible and able to multi-task while working in a collaborative, team environment with a positive attitude
Willing to travel as deemed necessary
Valid California Drivers License in good standing with DMV required; current liability insurance
Additional Information
Full-time (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.
Quarterly bonus, eligible after 6 months of employment
NOTE: Accepting a job at MCCN will also qualify you to apply for Loan repayment assistance through the Medical Board of California. For more information you may visit: http://www.hrsa.gov/loanscholarships/index.html
TO APPLY:
PLEASE EMAIL YOUR RESUME/CV AND COVER LETTER, TO HR DEPT. EMAIL.
MCCN is an Equal Opportunity Employer