Fraud Analyst E-Commerce NBCUniversal 1,712 reviews - Universal City, CA The Fraud Analyst is responsible for examining moderate to complex account activity utilizing various propriety and industry tools to detect and prevent fraudulent activity and identify opportunities to enhance fraud prevention rules and strategies. Responsible for creating, testing, and implementing fraud prevention rules to prevent future occurrences while minimizing the impact to legitimate customers. Responsibilities include: * Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. * Approve or hold orders in accordance with pre-established fraud rules. * Assist with the maintenance of detailed records, analyzing trends and communicate potential risks as they arise.

• Investigate all cases of actual or suspected fraud and non-compliance
• Identify, analyze, and interpret trends or patterns in data. * Serve as a critical team member during investigations through data gathering, analysis, and reporting. * Determine existing fraud trends by analyzing accounts and transaction patterns using internal systems and 3rd party fraud tools * Identify potential vulnerabilities, outliers, and/or gaps in process, systems, and/or operations through data analysis. * Responsible for research and analysis of account activity to assess levels of risk and fraud * Monitor fraud alerts, provide data analysis to support resolutions and lead fraud recovery processes * Manage project strategies including monitoring project processes and results * Review queued transactions and independently determine if the transactions are fraudulent or legitimate * Constantly monitor marketplace transactions for abnormal behavior * Maintain fraud analysis models to improve efficiency and effectiveness of company systems * Determine existing fraud trends by analyzing accounts and transaction patterns using internal systems and 3rd party fraud tools * Resolve disputes and chargebacks * Be able to compile and provide evidence for the resolution of Chargebacks. * Assist customer service representatives with customer inquiries or issues regarding online ticket orders. * Must be able to interface with guests and operations team during investigative process. * Work closely with other members of the team to continuously improve internal processes and tools to address fraud trends. * Perform other projects as assigned Qualifications/Requirements
• High School Diploma or equivalent * Minimum 2 years experience in e-commerce fraud and payments environment * Able to maintain a consistent rate of productivity under pressure * Detail oriented with strong organization and communication skills * Flexible schedule to meet the needs of a 24/7, 365 day a year operation * Must be able to maintain confidentiality * Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day * Some travel may be required Desired Characteristics * Knowledge of payment processing and credit card industry regulations * Strong verbal and written communication skills * Strong analytical skills and the ability to handle multiple tasks at the same time * Strong proficiency working with web browsers and web based tools * Ability to work independently and in a team environment while managing time effectively * Customer service background * Loss Prevention background preferred * Thorough knowledge of MS Excel, Word and PowerPoint Sub-Business USH Operations Career Level Experienced City Universal City State/Province California Country United States About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywoods team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. Its a big universe, where do you fit in? Notices NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. 20 hours ago - save job - original job Apply On Company Site Other jobs you may like Coordinator, eCommerce Operations Warner Music Group Burbank, CA 30+ days ago * Fraud Analyst E Commerce jobs in Universal City, CA * Jobs at NBCUniversal in Universal City, CA * Fraud Analyst E Commerce salaries in Universal City, CA NBCUniversal NBCUniversal 1,712 reviews NBC Universal is one of the world's leading media and entertainment companies in the development, production, and marketing of... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume