Enrollment Coordinator Pearson 1,567 reviews - Chandler, AZ 85226 Description At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether its one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small. Recruitment Services Mission Statement A highly ethical, motivated, and competent group of student advisors that collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected institution and program to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence. Summary The Enrollment Coordinator supports the student application process by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs.Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics. Responsibilities Specific duties and responsibilities include, but are not limited to, the following.Other duties and responsibilities may be assigned. * Maintain a minimum standard of outbound calls to prospective students. * Achieve speed to lead and contact efficiency metrics. * Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students. * Adhere to lead management plan guidelines for each lead in the database. * Accurately record interactions with each prospective student in the database. * Run filters and reports to update daily trackers and team boards for the program teams. * Process mail in a timely manner for the business unit. * Support application/registration events as applicable for each team. * Be an active participant in cross-functional team events. * Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and companys needs. This may include working more than 40 hours a week. Qualifications Qualifications * 2-year degree from an accredited institution, OR appropriate combination of education and significant experience * One to 3 years customer service experience in an outbound calling environment. * Outstanding written and verbal communication skills. * General knowledge of higher education industry.