Infrastructure Service Desk Intern (Wake Technical Community College Students) Job Locations US-NC-Cary Requisition ID 20025898 Category Intern/Entry-Level Visa Sponsorship No Travel Requirements None Overview Are you looking for something more than just an internship? SAS is making a difference in peoples lives all around the world. SAS intern program gives you the opportunity to help create analytics software that turns data about customers, operations, financials, and more into insight. In 140 countries, our customers use SAS to battle cybercrime, speed drugs to market, streamline supply chains, boost marketing and so much more. And you can do all of this in one place our World Headquarters in Cary, NC. During your internship at SAS, youll partner with some of the brightest minds in the world on business-critical projects, and youll have the opportunity to be immersed in our award-winning culture, grow your social and professional network, interact with our senior leadership, and share your contributions with the entire company. Role Overview The Infrastructure Service Desk is dedicated to providing seamless, 24x7 real-time support to our customers. All users at SAS are our customers, and we are committed to providing excellent customer service to our user community. Duties entail assisting with Media Management and Audit processes, customer support for restore processes, and project work including documenting/validating/updating procedures. This intern would also have the opportunity to act as Incident Coordinator, as we handle all major incidents for the Institute. Our customer base would afford the intern an opportunity to interface with multiple departments at SAS and have exposure to several different operating systems and applications. This internship is for students pursuing the Work Based Learning opportunity through Wake Technical Community College. Students will have the opportunity to gain valuable work experience. Applicants must be actively enrolled in a degree seeking role at Wake Technical Community College. Timeline This position will be located in our office in Cary, NC. We are flexible on the start date, and are targeting early 2019 for a start date. We are looking for candidates who can work 10-30 hours during the academic year, and full time hours during the summer (May-August). What are we looking for? Currently Attending Wake Technical Community College Must not be graduating prior to December 2019 What type of skills do we prefer? Teamwork. With a dash of independence. Leadership. You sit in the front row of the class. GPA of 3.0 or higher. Going to class is #vital. Emails. You have to know how to write them. Talking. You have to do it effectively. Mistakes. Catch them. If you dont, learn from them. Technology. Embrace it. Volunteering. You care about more than just you. SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact. Additional Information: To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law . Also view the supplement EEO is the Law , and the notice Pay Transparency Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. Want to stay up to date with life at SAS, products and jobs? Follow us on LinkedIn