Employee Service Desk Intern (Wake Technical Community College Students) Job Locations US-NC-Cary Requisition ID 20025900 Category Intern/Entry-Level Visa Sponsorship No Travel Requirements None Overview Are you looking for something more than just an internship? SAS is making a difference in peoples lives all around the world. SAS intern program gives you the opportunity to help create analytics software that turns data about customers, operations, financials, and more into insight. In 140 countries, our customers use SAS to battle cybercrime, speed drugs to market, streamline supply chains, boost marketing and so much more. And you can do all of this in one place our World Headquarters in Cary, NC. During your internship at SAS, youll partner with some of the brightest minds in the world on business-critical projects, and youll have the opportunity to be immersed in our award-winning culture, grow your social and professional network, interact with our senior leadership, and share your contributions with the entire company. Role Overview Monitoring Employee Service Desk phone lines, Chat, and e-mail queues. Tracking all reported incidents via our ServiceNow ticketing system. Working with other Service Desk staff to resolve current issues and be proactive in helping prevent future problems when possible. Researching and diagnosing customer reported issues and seeing the resolution through to completion. Creating reports, tools, and utilities to help build continued efficiencies. Contribute to maintaining and increasing our support documentation. Perform quality assurance reviews of Employee Service Desk incidents. This internship role is for students pursuing the Work Based Learning opportunity through Wake Technical Community College. Students will have the opportunity to gain valuable work experience. Applicants must be actively enrolled in a degree seeking role at Wake Technical Community College. Timeline This position will be located in our office in Cary, NC. We are flexible on the start date, and are targeting early 2019. We are looking for candidates who can work 10-30 hours during the academic year, and full time hours during the summer (May-August). What are we looking for? Currently Attending Wake Technical Community College Must not be graduating prior to December 2019 Experience with an interactive network environment and multiple client/server operating systems (Windows / macOS) Microsoft Office. (Word, Excel, Outlook, PowerPoint, and/or SharePoint) Office365 Understanding of Cloud technology What type of skills do we prefer? Problem-solving skills. Teamwork. Ability to work as a cooperative and contributing member of a team. Self-motivated. Ability to accomplish task without constant supervision. Excellent oral and written communication skills. SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact. Additional Information: To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law . Also view the supplement EEO is the Law , and the notice Pay Transparency Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. Want to stay up to date with life at SAS, products and jobs? Follow us on LinkedIn