Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Sales Manager

Herschend Family Entertainment

Sales Manager

Newport, KY
Paid
  • Responsibilities

    Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating.   Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.      

    SUMMARY: The position requires a dedicated individual who will take direction from the Guest Services Manager in supporting the operational needs of the Guest Services Division. The person in this role should expect to work in a fast-paced and constantly changing environment. The position will be responsible for maintaining and organizing written records and/or verbal communication with other departments and must be willing to learn and participate in all Guest Services functions, including but not limited to Ticket Sales, Property Screening, Task Force, Animal Handling, Shows/Presentations, Tours/Encounters, and other general operational functions. This position will take direction from the Guest Services Manager and Guest Services Supervisors for the proper implementation of daily requirements and marketing promotional needs.

    This junior management position is a gateway to a Supervisor role within the department. You will be involved in the day to day operation to a great extent but receive exposure to the management side of the division as well. Candidates looking to move into operations management in an attraction will thrive in this position.

    Required Skills

    MAJOR DUTIES AND RESPONSIBILITIES:

    • Manage and maintain the Guest Services Division, training, and processes
    • Follow and enforce all Newport Aquarium policies and procedures adhering to Herschend Entertainment Core Values
    • First Aid, AED, and First Responder trained and maintain certification
    • Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
    • Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations
    • Ensure that proper operating procedures are being implemented at all times; continually monitor the operation and make recommendations to enhance the operation so as to ensure guest satisfaction and safety
    • Handle various complaints , comments, and suggestions regarding policy and procedure from guests and team members with patience and integrity
    • Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure excellence and guest satisfaction
    • Assist in maintaining statistical records on team and guest interactions, concerns, and successes
    • Act as the Guest Services leadership representative in the absence of a Supervisor
    • Responsible for maintaining PCI compliance, ensuring that staff is trained
    • Regularly monitor and assure that:
      • Locations are adequately staffed with trained and certified personnel and are receiving required breaks
      • All equipment is properly checked
      • Daily paperwork is properly completed
      • Ensure that all required record keeping is properly documented, including but not limited to team attendance and positional audits
      • Employees are aware of any special events and groups
      • The facility is clean and organized
      • All opening and closing procedures are properly implemented
      • Cash control procedures are being properly implemented
      • Staff is being courteous, friendly and helpful
      • Ensure that Safety regulations are being adhered to
      • Emergency procedures, when necessary, are being implemented according to policy
      • Assist to maintain accurate time records as well as identify and provide development opportunities for team members
    • Perform other related duties as assigned by the Guest Services Manager

    Required Experience

    QUALIFICATIONS:

    • Minimum two year college degree and two years of experience in a supervisory role and/or equivalent combination of both
    • Proficiency in Microsoft Outlook, Word, and Excel is a plus
    • Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
    • Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
    • Time management and excellent organizational skills needed. Able to balance and prioritize multiple duties and responsibilities
    • Must handle confidential information responsibly
    • Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
    • Willingness to take direction and coaching from experienced team members in order to improve your skills and enhance the guest experience
    • Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
    • Must have good interpersonal skills and the willingness to collaborate with multiple departments
    • Ability to work a flexible schedule which may include evenings, weekends and holidays
    • Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members at all times

     

    REQUIREMENTS:

    • Successful completion of pre-employment drug screening and background check
    • No history of allergy related to animals or plants, which might interfere with ability to work
    • Ability to hear and observe guest interactions with our exhibits and the animals in our care
    • Ability to remain on feet for long periods of time, climb stairs, bend and stoop
    • Physical strength, including the ability to lift up to 25 pounds
    • Immunocompetence (possible exposure to infections and parasitic disease)

    YOU CAN EXPECT: You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end.   You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people!

    And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

  • Qualifications

    MAJOR DUTIES AND RESPONSIBILITIES:

    • Manage and maintain the Guest Services Division, training, and processes
    • Follow and enforce all Newport Aquarium policies and procedures adhering to Herschend Entertainment Core Values
    • First Aid, AED, and First Responder trained and maintain certification
    • Maintain appropriate guest and employee relations at all times, ensuring guest and employee satisfaction and safety
    • Maintain knowledge of and ensure that assigned personnel maintain knowledge of aquarium activities and operations
    • Ensure that proper operating procedures are being implemented at all times; continually monitor the operation and make recommendations to enhance the operation so as to ensure guest satisfaction and safety
    • Handle various complaints , comments, and suggestions regarding policy and procedure from guests and team members with patience and integrity
    • Create and maintain an atmosphere of friendliness, courteousness, professionalism and service to ensure excellence and guest satisfaction
    • Assist in maintaining statistical records on team and guest interactions, concerns, and successes
    • Act as the Guest Services leadership representative in the absence of a Supervisor
    • Responsible for maintaining PCI compliance, ensuring that staff is trained
    • Regularly monitor and assure that:
      • Locations are adequately staffed with trained and certified personnel and are receiving required breaks
      • All equipment is properly checked
      • Daily paperwork is properly completed
      • Ensure that all required record keeping is properly documented, including but not limited to team attendance and positional audits
      • Employees are aware of any special events and groups
      • The facility is clean and organized
      • All opening and closing procedures are properly implemented
      • Cash control procedures are being properly implemented
      • Staff is being courteous, friendly and helpful
      • Ensure that Safety regulations are being adhered to
      • Emergency procedures, when necessary, are being implemented according to policy
      • Assist to maintain accurate time records as well as identify and provide development opportunities for team members
    • Perform other related duties as assigned by the Guest Services Manager
  • Industry
    Entertainment