JOB SUMMARY:
- The Rental Sales Team Member is responsible for all aspects of rentals to include strollers / ECV’s, wheelchairs, lockers, etc. This includes safety, friendliness, cleanliness and line speed within assigned areas. To support the Merchandise division.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
- Greet guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions, and provide park information.
- Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges.
- Retrieve daily online sales report and reserve rental equipment.
- Verbally instruct Guests on ECV operational instructions.
- Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and have on hand disability guides.
- Effectively perform cash handling procedures for the daily locker rentals and key deposits.
- Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers.
- Maintain a sense of urgency towards area of operation to reduce the guest wait time.
- Maintain a dependable work attendance and flexibility with assigned work schedules.
- Attend all required training and meetings.
- Complete required paperwork in a timely manner.
- Maintain confidentiality at all times.
- Follow all safety standards to include reporting any violation of standards.
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must be committed to continuous improvement.
- Smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene.
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to change easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Alert and attentive.
- Must be outgoing and possess a high energy personality.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
- Able to have manual dexterity necessary to complete all job duties.
- Able to sit, stand and/or walk for long/short periods of time.
- Ability to push and/or pull.
- Ability to bend at the waist and knees for long periods of time.
- Ability to endure a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
- Able to maintain a good personal hygiene and report in a clean costume.
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Able to comprehend instructions and retain information.
- Ability to move about and react quickly in emergency situations.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
- Able to endure the pressure of job responsibilities and serious consequences of making an error.
- Ability to operate a fire extinguisher.
- Ability to endure detergents and chemicals used in the course of daily operations.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to report to work without being under the influence of or smelling of alcohol.
- Able to lift 25 lbs. without assistance.
- Able to speak clearly in order to operate a two-way radio.
- Must be willing to perform other work functions as assigned.
- Able to work outdoors.
Required Experience
EDUCATIONAL & EXPERIENCE REQUIREMENTS:
- Must be at least 18 years of age.
- Must know the safety critical standards.
- Ability to read/write, comprehend instructions and communicate in English.
- Ability to use basic math skills to add, subtract, multiply, and divide.
- Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator.
- Must be able to pass both Math test and Typing test (score 25 wpm or greater).
- Must successfully complete a post-employment offer background check and drug screen.
- Excellent verbal communicator – accurate, consistent, and detailed.