JOB SUMMARY
Provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. To be done in a manner consistent with the Values and Mission of The Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
Must have proficient knowledge of all products/services available for sale to our guests.
Must be able to perform to standard Merchandise Selling Skills and guest interactions.
Assists in the training and development of all new hires or hosts new to that locations.
Operating cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.
Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control.
Assisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards.
Representing Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience.
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Accommodating changes in work assignments and locations.
Getting along with guests and co-workers while exhibiting a positive and personable disposition.
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations.
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately.
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit.
Follows all Merchandise Operational Policies and Procedures effectively.
Host ensures they are to date on all company and divisional communications through communication boards and binders.
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values.
Protect the privacy and security of guests and coworkers, including PCI compliance.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS
PERSONALITY/ATTITUDE REQUIREMENTS
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES