Job Description

This position is a pivotal management role for ensuring high quality, efficient and profitable delivery of Snow Professional Services to Snow’s Customer and Partners in support of achieving their desired business outcomes with Snow’s software products.  You will lead the Project Management team, nurturing and developing this function and the constituent individuals, ensuring tight cohesion with Technical and Business Consulting PS teams as well as Sales, Support, and Customer Success, to drive professional presentation of our capabilities and subsequent results to our Customers and Partners. 

• PEOPLE-MANAGEMENT: Provide leadership to, and personal management of, the Project Management Team members, with the associated responsibility for Grow Talks (people development). Training plans must be in place with each individual to meet the mutual needs of Snow and the individual.
• PRACTICE DEVELOPMENT: Oversee the successful execution and the end to end delivery of Projects for Snow's customer portfolio within region. As part of this role, ensure complete adherence to best practice methodology across the Project Management team.
• PROCESS IMPROVEMENT: Support ongoing process improvement initiatives. Partner with international colleagues as necessary to ensure global standards are adhered to and developed further.
• STRATEGIC CONTRIBUTION: Provide constructive input to strategic initiatives within Professional Services, potentially owning specific initiatives under the guidance of PS Leadership.
• PERFORMANCE ACHIEVEMENT: Monitor Professional Services KPIs; billable utilization, revenue, profit, revenue backlog, investment work, demand forecasting; taking appropriate steps to mitigate where performance is drifting away from KPI targets. Produce regular management reporting with data driven from Celoxis and other systems as applicable.
• TACTICAL DELIVERY: Manage the successful execution and end to end delivery of Projects for Snow's Enterprise customer base.

Qualifications

• People-management experience
• Strong leadership qualities and a transformational leader who is able to lead, develop, motivate, and empower a high performing team who contributes to the success of Snow and increasing its market share.
• Drive for execution - achieve results by taking initiative, setting challenging goals, and holding people accountable.
• Positive, upbeat attitude with a flexible and pro-active approach to the working environment and the ability to work well independently and with others.  
• Enjoy working in a High Energy, fast-paced environment that is subject to constant change.
• Professional, articulate, and personable with excellent written and verbal communication skills to report and present at Senior Management Level.
• Being comfortable working as a peer to all members of the Services Leadership Team, providing open, honest input and working constructively in all operational initiatives.
• Intellectual horsepower - has high intellect and demonstrates high levels of emotional intelligence in working with others both internally and externally
• Excellent interpersonal skills, with the byproduct of building strong, long-term working rapports with colleagues in all roles.
• Ability to negotiate and accommodate Service Requests for Professional Services support in line with the business needs of the company and Professional Services KPIs, this requiring suitable levels of tact, diplomacy and assertiveness dependent on circumstances. 
• Strong people management experience
• Degree (or equivalent experience) in an appropriate discipline.
• Deep Project or Program management experience
• PRINCE2 practitioner or PMP certification
• Software Delivery in a Professional Services Organization experience preferred
• ITIL foundation certification.

Additional Information

This is a chance for you succeed in an environment where you will have the ability to make a daily impact. Every day you will get to work alongside collaborative and approachable colleagues who are dedicated and ambitious. We fully recognize that it is our employees that make Snow a success - the world's largest enterprises and most trusted institutions use Snow to optimize their software, applications, hardware and cloud investments.  Here at Snow, our entire team is focused on the success of our customers. We believe that a single platform, built from the most innovative products, can revolutionize our industry. Today, IT leaders have a unique opportunity to transform and protect their organizations, and we are here to help.  Ready to work at the edge of innovation.  If so, we are hiring future-focused and customer-centric team players all over the world.

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