Job Description

WHAT YOU’LL DO:

AS A SENIOR MEMBER OF OUR EXPERIENCE RESEARCH TEAM FOCUSED ON REVENUE PRODUCTS, YOU WILL LEAD THE PROACTIVE DISCOVERY, EXPLORATION AND DEVELOPMENT OF STRATEGIC CUSTOMER-CENTRIC INSIGHTS AROUND OUTCOMES THAT CORE ADVERTISERS AND AGENCIES ARE DRIVING TO ACHIEVE.  YOU WILL ALSO BUILD PRODUCTIVE RELATIONSHIPS WITH CROSS-FUNCTIONAL PARTNERS IN PRODUCT, ENGINEERING AND DESIGN AND COLLABORATE WITH OTHER RESEARCH TEAMS TO CONNECT THE DOTS, SEED IDEAS, AND HELP DRIVE BETTER BUSINESS DECISION-MAKING THAT SHARPENS PRODUCT DEVELOPMENT STRATEGIES WHICH WILL HELP FUEL LONG-TERM SUSTAINABLE REVENUE GROWTH FOR TWITTER.

Qualifications

WHO YOU ARE:

YOU ARE AN EXPERIENCED RESEARCHER WITH A STRONG, WORKING UNDERSTANDING OF A WIDE RANGE OF QUALITATIVE AND QUANTITATIVE RESEARCH METHODOLOGIES. YOU KNOW EXACTLY WHEN TO ENGAGE WITH TEAMS ACROSS DESIGN, PRODUCT, ENGINEERING, AND MARKETING, WHAT QUESTIONS TO ASK, WHERE TO PROBE, AND HOW TO IMPLEMENT THE MOST EFFECTIVE RESEARCH STRATEGIES. YOU ARE A CREATIVE PROBLEM-SOLVER WHO SEEKS TO DEEPLY UNDERSTAND THE BUSINESS SO THAT YOU CAN DEFINE THE MOST ACTIONABLE AND STRATEGIC RESEARCH PLANS. YOU THRIVE IN A FAST-PACED ENVIRONMENT AND ENJOY SETTING YOUR OWN RESEARCH GOALS, MANAGING LOAD AND EXPECTATIONS, AND DELIVERING ACTIONABLE RESEARCH FINDINGS AND RECOMMENDATIONS. YOU’RE PASSIONATE ABOUT TWITTER AND BELIEVE GREAT EXPERIENCES ARE ALWAYS INSPIRED BY A DEEP UNDERSTANDING OF THE USER.

RESPONSIBILITIES

• LEAD THE PROACTIVE DISCOVERY, EXPLORATION AND DEVELOPMENT OF INSIGHTS TO DRIVE STRATEGY TO DELIVER STRONGER PERFORMANCE OUTCOMES TO SUPPORT THE CORE ADS BUSINESS

• PROMOTE AND LEAD THE BUILDING OF FORESIGHT AND SYNTHESIS OF TRENDS THROUGH INVESTIGATION OF RAPIDLY SHIFTING MARKETPLACE DYNAMICS, EMERGING DATA SOURCES & TECHNOLOGIES AND THE EVER-CHANGING CONSUMER AND BUSINESS LANDSCAPE BY CONNECTING THE DOTS, SEEDING IDEAS, AND STORYTELLING TO DRIVE BETTER BUSINESS DECISIONS AROUND EMERGING OPPORTUNITIES

• LEAD PURPOSEFUL RELATIONSHIP-BUILDING WITH A WIDE ARRAY OF PARTNERS AND OTHER RESEARCH TEAMS

REQUIRED COMPETENCIES

• STRONG FOUNDATIONAL KNOWLEDGE OF QUALITATIVE AND QUANTITATIVE RESEARCH TOOLS AND TECHNIQUES

• HAVE DEMONSTRATED EXPERIENCE DISCOVERING, SYNTHESIZING, AND SOCIALIZING ACTIONABLE INSIGHTS THAT HAVE SHAPED PRODUCT STRATEGY AND PRODUCED A BUSINESS IMPACT

• GUIDE CROSS FUNCTIONAL TEAMS TO DRAW MEANINGFUL INSIGHTS FROM RESEARCH AND COMMUNICATE THEM CLEARLY AND POWERFULLY TO STAKEHOLDERS

• AN ENTREPRENEURIAL MINDSET AND A CREATIVE APPROACH TO PROBLEM-SOLVING

• STRONG CROSS-ORGANIZATIONAL NEGOTIATING AND INFLUENCING SKILLS WITH THE ABILITY TO SELL AN IDEA

• FORWARD THINKING

• ABILITY TO MANAGE THROUGH AMBIGUITY

• DEMONSTRATED ABILITY TO PRIORITIZE INITIATIVES

• A TRACK RECORD OF THOUGHT LEADERSHIP AND DELIVERING RESEARCH TO INFORM BUSINESS, MARKETING AND PRODUCT DEVELOPMENT STRATEGIES AND ROADMAPS

• STRONG BUSINESS ACUMEN; AN UNDERSTANDING OF BUSINESS GOALS, STRATEGIES AND PRESSURES WHILE BEING AWARE OF INDUSTRY TRENDS AND COMPETITIVE ACTIONS AS A CONTEXT FOR DOING RESEARCH

• ABILITY TO BUILD COLLABORATIVE RELATIONSHIPS REMOTELY AND CROSS-FUNCTIONALLY TO INFLUENCE STRATEGY AND DECISIONS

• CAN EXPRESS IDEAS CLEARLY AND SIMPLY; LISTEN TO OTHERS; CREATE AN ENVIRONMENT WHERE ALL ARE COMFORTABLE EXPRESSING THOUGHTS; AND PROMOTE TIMELY AND ONGOING FLOW OF INFORMATION

• STRONG PROJECT MANAGEMENT SKILLS AND EXPERIENCE GUIDING MULTIPLE INTERNAL AND/OR OUTSOURCED PROJECTS SIMULTANEOUSLY

• A GROWTH MINDSET THAT FUELS YOUR DESIRE TO CONSTANTLY LEARN AND IMPROVE

• CONFIDENCE AND CAPABILITY OF LEARNING BLEEDING-EDGE TECHNOLOGIES QUICKLY

REQUIREMENTS:

• MINIMUM OF 8+ YEARS DRIVING STRATEGIC RESEARCH PROJECTS AT AN AGENCY, IN-HOUSE, OR BOTH FOR TECHNOLOGY COMPANIES, MOBILE SOFTWARE PRODUCTS AND SYSTEMS OR IN THE MEDIA & ADVERTISING SPACE 

• B2B AND/OR AD-TECH RESEARCH EXPERIENCE IS A PLUS, BUT NOT MANDATORY

• EXPERIENCE LEADING AN INDIVIDUAL OR TEAM IS ALSO A PLUS

• BACHELOR'S DEGREE (MINIMUM REQUIREMENT)

Additional Information

WE ARE COMMITTED TO AN INCLUSIVE AND DIVERSE TWITTER. TWITTER IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE BASED ON RACE, ETHNICITY, COLOR, ANCESTRY, NATIONAL ORIGIN, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, DISABILITY, VETERAN STATUS, GENETIC INFORMATION, MARITAL STATUS OR ANY OTHER LEGALLY PROTECTED STATUS.

SAN FRANCISCO APPLICANTS: PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS.