Job Description

Company Description THE TWITTER SERVICE ORGANIZATION CREATES MEANINGFUL CONNECTIONS WITH OUR CUSTOMERS THAT PROMOTE HEALTHY EXCHANGE IN THE PUBLIC CONVERSATION. WE DO THIS BY DEVELOPING AND OPERATING CUSTOMER SUPPORT SOLUTIONS AT SCALE IN A RAPIDLY CHANGING GLOBAL ENVIRONMENT. THE LAUNCH TEAM MANAGES KEY INITIATIVES FOR THE TWITTER SERVICE ORGANIZATION, DESIGNED TO IMPLEMENT WORLD CLASS CUSTOMER SUPPORT AND OPERATIONS FOR TWITTER’S PRODUCTS, APPLICATIONS, AND PLATFORM. WE CREATE CLARITY AND FOCUS FOR THE ORGANIZATION TO ENSURE WE ARE MEETING OUR COLLECTIVE, CUSTOMER FOCUSED GOALS.

Job Description WHO WE ARE:

THE TEAMS IN TWITTER SERVICE (TWS) ARE ON THE FRONT LINES OF CREATING THE BEST POSSIBLE EXPERIENCE FOR TWITTER CUSTOMERS BY CREATING AN EXCELLENT SUPPORT EXPERIENCE THROUGH BOTH DIRECT INTERACTIONS AND SCALABLE SOLUTIONS.

TWITTER CUSTOMERS GENERATE MANY TERABYTES OF DATA EVERY DAY; THE TWS ANALYTICS TEAM IS AT THE INTERSECTION OF ALL THIS DATA AND STRIVES TO MAKE IT ACTIONABLE TO ALL BUSINESS UNITS WITHIN TWS. WE BUILD REAL-TIME AND OFFLINE SOLUTIONS TO MAKE DATA ACCESSIBLE AND RELIABLE -- AND THEN APPLY THEM TO THE MOST CRITICAL AND FUNDAMENTAL ANALYTICAL PROBLEMS TO GUIDE TWS BUSINESS DECISIONS VIA OBSERVATIONAL ANALYSES, TREND ANALYSIS, MODELING, AND NEW MEASUREMENT STRATEGIES.

WHAT YOU’LL DO:

WE ARE TRYING TO IMPROVE THE CUSTOMER EXPERIENCE WHILE RAISING THE BAR ON OPERATIONAL EXCELLENCE. TO IMPROVE SOMETHING, WE NEED TO BE ABLE TO MEASURE IT. YOU WILL ENABLE BETTER MEASUREMENTS AND ENSURE MEASUREMENT ACCURACY SO THAT WE KNOW WHERE WE ARE DOING WELL AND WHERE WE WANT TO IMPROVE.

YOU’LL PARTNER WITH PRODUCT, TECHNOLOGY, AND OPS LEADERS TO TURN BUSINESS PROBLEMS INTO DATA PROBLEMS AND DEMONSTRATE CREATIVITY BY USING EXISTING DATA TO SOLVE THOSE PROBLEMS. YOU HAVE AT LEAST 5+ YEARS OF EXPERIENCE IN APPLIED DATA SCIENCE, ANALYTICS, DATA STORYTELLING.

• COLLABORATE WITH INTERNAL AND EXTERNAL BUSINESS PARTNERS TO IDENTIFY OPPORTUNITIES, UNDERSTAND OBJECTIVES, AND RATIONALIZE EFFORTS TO SUPPORT STRATEGIC BUSINESS OBJECTIVES W/ BOTH SHORT-TERM AND LONG-TERM DELIVERIES IN AN ENVIRONMENT WITH HIGH SLA EXPECTATIONS

• WRITE WELL DOCUMENTED CODE THAT CAN BE SHARED AND USED ACROSS TEAMS, AND CAN SCALE TO BE USED IN EXISTING PRODUCTS. SQL, ADVANCED PYTHON (DESCRIPTIVE / PREDICTIVE MODELS), DATA VISUALIZATION. WORKING KNOWLEDGE OF HADOOP, GOOGLE BIGQUERY, PRESTO, VERTICA

• APPLY YOUR EXPERTISE IN QUANTITATIVE ANALYSIS, DATA MINING, AND THE PRESENTATION OF DATA TO UNCOVER UNIQUE ACTIONABLE INSIGHTS ABOUT CUSTOMER SERVICE, HEALTH OF PUBLIC CONVERSATION AND SOCIAL MEDIA

• INFORM, INFLUENCE, SUPPORT, AND EXECUTE ANALYSIS THAT FEEDS INTO ONE OF OUR MANY ANALYTICS DOMAINS - CUSTOMER ANALYTICS, PRODUCT ANALYTICS, BUSINESS OPERATION ANALYTICS, COST ANALYTICS, MEDIA ANALYTICS, PEOPLE ANALYTICS

• SELECT AND DESELECT ANALYTICS PRIORITIES, INSIGHTS AND DATA BASED ON ABILITY TO DRIVE OUR DESIRED OUTCOMES

• OWN THE END TO END PROCESS, FROM INITIATION TO DEPLOYMENT, AND THROUGH ONGOING COMMUNICATION AND COLLABORATION, SHARING OF RESULTS TO PARTNERS AND LEADERSHIP

• MENTOR AND CREATE SENSE OF COMMUNITY AND LEARNING ENVIRONMENTS FOR OUR GLOBAL TEAM OF DATA ANALYSTS

Qualifications

• ABILITY TO COMMUNICATE FINDINGS CLEARLY TO BOTH TECHNICAL AND NON-TECHNICAL AUDIENCES AND TO EFFECTIVELY COLLABORATE WITHIN CROSS-FUNCTIONAL TEAMS

• WORKING KNOWLEDGE OF AGILE FRAMEWORK AND PROCESSES.

• YOU SHOULD BE COMFORTABLE MANAGING WORK PLANS, TIMELINES AND MILESTONES

• YOU HAVE A SENSE OF URGENCY, MOVE QUICKLY AND SHIP THINGS

BONUS POINTS:

• YOU'RE EXPERIENCED IN METRICS AND EXPERIMENT-DRIVEN DEVELOPMENT

• EXPERIENCE IN STATISTICAL METHODOLOGY (MULTIVARIATE, TIME-SERIES, EXPERIMENTAL DESIGN, DATA MINING, ETC.)

Additional Information We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.