Job Description

AS A MEMBER OF THE TWITTER SERVICE PRODUCT OPERATIONS TEAM, YOU’LL WORK CLOSELY WITH A DIVERSE SET OF STAKEHOLDERS WITHIN OUR OPERATIONS, PRODUCT, LEGAL, POLICY AND ENGINEERING TEAMS TO INFLUENCE AND SHAPE THE SUPPORT PRODUCT STRATEGY AND ROADMAP, ILLUMINATE AND DRIVE CHANGE FOR KEY ISSUES, AND PRIORITIZE PRODUCT CHANGE REQUESTS BASED ON ISSUE VOLUME, USERS IMPACTED, MONETARY IMPACT AND OTHER KEY METRICS. YOUR ROLE IS TO PROVIDE TECHNICAL AND OPERATIONAL SUBJECT MATTER EXPERTISE AROUND A PROJECT BY DEVELOPING BUSINESS REQUIREMENTS AND/OR FUNCTIONAL SPECIFICATION DOCUMENTATION TO SEAMLESSLY SUPPORT TWITTER USERS.

Qualifications

WHO YOU ARE

WE’RE LOOKING FOR AN ENTHUSIASTIC, MOTIVATED INDIVIDUAL WITH A TECHNICAL BACKGROUND AND PROGRAM/PROJECT/PRODUCT MANAGEMENT EXPERTISE, WHO EXCELS AT SOLVING UNIQUE PROBLEMS WITH A PASSION FOR HELPING OUR CUSTOMERS. THE IDEAL CANDIDATE HAS OUTSTANDING INTERPERSONAL SKILLS AND IS GREAT AT NAVIGATING COMPLEX ISSUES AND A DIVERSE SET OF STAKEHOLDERS. THIS CANDIDATE IS ANALYTICAL THINKER, DETAIL-ORIENTED, A FAST-LEARNER, AND THRIVES IN A FAST PACED ENVIRONMENT.

IF THIS SOUNDS LIKE YOU, YOU PROBABLY HAVE:

• STRONG COMMUNICATION SKILLS TO REPRESENT THE VOICE OF INTERNAL CUSTOMERS.

• ADVANCED TECHNICAL SKILLS WITH THE ABILITY TO QUICKLY LEARN AND ADAPT TO NEW TOOLS AND PROCESSES.

• EXPERIENCE WORKING IN A SUPPORT ORGANIZATION WITH AN UNDERSTANDING OF THE CRITICALITY OF INTERNAL TOOLING AND WORKFLOW EFFICIENCY

• EXPERIENCE DEFINING BUSINESS REQUIREMENTS AND TRANSLATING THEM INTO TECHNICAL REQUIREMENTS

• STRONG PROJECT MANAGEMENT SKILLS TO HOLISTICALLY PLAN OUT EACH MILESTONE LEADING UP TO LAUNCH

• ANALYTICALLY FOCUSED AND ABLE TO LEVERAGE BUSINESS INSIGHTS AND METRICS TO MAKE WELL INFORMED DECISIONS AND DRIVE STRATEGY

REQUIREMENTS:

• BA/BS DEGREE

• 2 - 4+ YEARS OF EXPERIENCE IN PRODUCT OPERATIONS, PRODUCT MANAGEMENT, PROJECT MANAGEMENT, PROGRAM MANAGEMENT, OR MANAGEMENT CONSULTING

• KNOWLEDGE OR EXPERIENCE WORKING ON INTERNAL TOOLS IN SUPPORT OF AN OPERATIONS TEAM

• STRONG PROJECT MANAGEMENT SKILLS, WITH DEMONSTRATED EXPERIENCE PRIORITIZING AND DELIVERING ON A DEADLINE

• EXCELLENT WRITTEN AND ORAL COMMUNICATION SKILLS, WITH THE ABILITY TO BUILD STRONG RELATIONSHIPS WITH INTERNAL STAKEHOLDERS

• SQL KNOWLEDGE A PLUS

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records