Job Description

Are you a proactive, positive, and reliable professional who takes pride in your ability to stay on top of what’s going on with your team? Are you the type who remains focused on the right outcomes even during moments of ambiguity or chaos? Can you balance diverse responsibilities and communicate professionally, all while being a responsible and responsive teammate? If so, we hope you will join us!

WHO WE ARE

Twitter’s Trust & Safety (T&S) teams work on the front lines of safety, speech, and policy issues that affect the Internet. Our goal is to ensure Twitter is a trusted platform where people can make human connections, find reliable information, and express themselves freely and safely. 

The Product Trust team in T&S partners with Product Managers to identify product features that have Trust & Safety implications and advocate for solutions that keep users safe and build trust. By working together, we build safe and trustworthy products in an innovative, experiment-rich, and fast-paced environment. 

WHAT YOU'LL DO

As a Program Manager in Product Trust, you will ensure that the pillar’s initiatives stay on track and that the team continues to experiment and innovate with a growth mindset.

In this role, you will have the following responsibilities:

• Project Management

  • Shepherd the timely scoping and delivery of Product Trust projects while identifying opportunities to improve the way our work is identified, prioritized, monitored, reported on, and delivered. 

  • Track and report status of project work, including progress, risks, and upcoming milestones.

• Team Administration and Coordination

  • Triage and support assignment and management of project and escalations tickets (Jira) to Product Trust Partners based on capacity, areas of expertise, and interest. 

  • Manage agendas for weekly meetings and cross-functional syncs.

  • Manage cross-functional and external team progress reporting (including Executive Staff and Board of Directors, as required). 

  • Develop, update, and maintain Product Trust team knowledge shares and documentation.

   

• Executive Support & Planning

  •  Support Product Trust team in strategic planning activities

  • Additional support for Product Trust Senior Director as required

You will report to the Director for Product Trust in San Francisco, California. This is a full-time role.

WHO YOU ARE

You are a strategic thinker and valued collaborator; you can design and execute on a vision while working cross-functionally. In addition, you:

• Communicate easily with senior-level audiences and a diverse set of teams from Engineering to HR. 

• Are resilient, flexible, ambitious, and hard-working. 

• Actively recognize needs, anticipate issues, develop solutions, and drive their implementation.

• Build and nurture healthy relationships with partners and keep stakeholders informed and engaged.

• Are detail-oriented and patient, with a communication style that wins the confidence and appreciation of partners and teammates alike.

• Are enthusiastic, adaptable, and can quickly translate feedback into action.

Qualifications

REQUIREMENTS

• 5+ years experience in any of these fields: analytics, operations management, program management, product management, or process redesign, preferably at an internet or technology company.

• At least two years of relevant work experience supporting a senior executive, including experience serving as a project lead from conception to completion, preferably in a consulting, technical, or quantitative field.

• Ability to quickly learn new tools and technologies; Interest and experience in using technology and the Internet to improve work efficiency.

• Comprehensive knowledge of project, process, and program management theory and practices – and the ability to apply them in the right context and at the right time.

• Ability to effectively communicate and collaborate with a diverse range of people and job functions. Excellent organizational, multitasking, and written communication skills.

• Excellent verbal skills and a friendly, approachable attitude.

• Twitter user

Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.