Job Description
As a Strategic Response Analyst you will be expected to provide capabilities and strategic oversight of planning and implementing online response to major business threats such as shooting, election support, natural disasters, riots, etc. You will represent Global Escalations Crisis Management across the business in strategic cross-functional initiatives, and influence thinking and decision-making in these forums. You are a thought leader and a mentor to others on your team. You will act with speed, accuracy, and foresight by engaging different cross functional teams to support crises in and outside the region which impact the business and online platform.
OVERALL RESPONSIBILITIES:
PROJECTS:
What does success look like?
LEADERSHIP: you are recognized as a trusted mentor and leader across the organization. While you may not necessarily manage people directly, you lead user ops analysts in your vertical through operational challenges while expertly helping them to manage their portfolio of tasks related to OKR delivery. You are an able and natural stand-in for User Ops managers, and can represent them in different forums with ease and confidence.
DOMAIN EXPERTISE: maintain an expert understanding of most workflows, tools and policies across the team and be recognized as a subject matter expert in several key areas. You are the expert on crisis identification, process management, and operationalization of action plans needed to support identified crisis. You should be able to apply your expertise to act as a DRI, program manager or team lead. You will be accountable for one or more work streams, and work very closely with your counterparts in the vendor partner teams to ensure success at a program level.
DATA AND METRICS: demonstrate an expert understanding of operational and product metrics in your domain area and can create complex reports and dashboards, from multiple data sources, to help your team track trends. You can independently translate data trends into actionable process advancements and identify areas for improvement. You use data and metrics to complement your proposals and back up your ideas. You are seen as an expert across the team and others come to you for help with their own data and metrics problems.
COMMUNICATION: Exceptional written and verbal communication skills and can be trusted to speak for and represent the global user services team in most situations. You seamlessly present complex ideas and large project proposals to all levels of the business, including executives. You navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team.
PROBLEM SOLVING: People will come to you with hard problems that they can’t solve so that you can guide and mentor them through complex solutions. You fearlessly seek out people across the business in order to learn new things and unblock barriers to success. You research possible outcomes and proactively make recommendations to your stakeholders. You understand how to prioritize across multiple backlogs and teams and how to negotiate up and across the business for the resources you and your team need.
TEAM PLAYER: You are part of an organization that relies on a lot of mutual trust and respect to get stuff done. You’ll give and take feedback well, learn from your mistakes and operate with a growth mindset.
Qualifications
Additional Information
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records