Job Description
WHO YOU ARE:
The ideal candidate is a detail-oriented problem solver who can translate complex ideas concisely and simply for different audiences, and who has a strong aptitude for self-driven learning in new and diverse technical concepts. More than anything though, the ideal candidate will love working through hard problems to help our customers every day.
RESPONSIBILITIES:
Interact with customers and partners via 1:1 support cases from a support queue to diagnose, debug and solve their technical integration problems.
Identify trends in customer challenges and create proactive self-help resources to address them.
Collaborate with sales and account management representatives to ensure customers are supported successfully.
Interface with product and engineering teams to report and resolve issues and bugs.
REQUIREMENTS
Ability to understand and solve technical problems through self-driven research, reproduction and discovery
Ability to comfortably and professionally work directly with customers of all types (developers, product managers, enterprise-level executives, etc.)
Strong attention to detail
Excellent verbal and written communication skills
Ability to work and succeed with substantial autonomy
Possess an abundantly-positive and patient attitude, and an inherent desire to learn new things
Qualifications
1-3 years of experience working with or supporting developers in a technical capacity
Some programming knowledge or experience, or interest in writing code to interface with APIs
Experience writing code that uses APIs
Experience drafting and using technical help resources
Additional Information
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
All your information will be kept confidential according to EEO guidelines.