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Business Systems Analyst, Platform Intelligence - Twitter Service

Twitter

Business Systems Analyst, Platform Intelligence - Twitter Service

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    THE PLATFORM INTELLIGENCE TEAM IS RESPONSIBLE FOR PROTECTING TWITTER FROM PLATFORM MANIPULATION AND ENSURING INTEGRITY OF ACCOUNTS THROUGH SMART INTELLIGENCE, SCALED ENFORCEMENT & AUTOMATED SOLUTIONS, AND OPERATIONAL EXCELLENCE. WE FOCUS ON COMBATING SCALED ATTACK PATTERNS, AUTOMATION DEVELOPMENT, AND PROTECTING THE TWITTER BRAND AND USER EXPERIENCE BY PREVENTING TERMS OF SERVICE VIOLATIONS ACROSS THE TWITTER PLATFORM.

    THE TWITTER SERVICE ORGANIZATION PROVIDES MEANINGFUL AND EFFECTIVE SUPPORT AND SERVICES TO THE TWITTER COMMUNITY. WE ARE ON OUR WAY TO BECOMING RECOGNIZED AS THE BEST EMBODIMENT OF A SERVICE DRIVEN CULTURE, PLACING CUSTOMER NEEDS AT THE CENTER OF OPERATIONS AS WE ACTIVELY LISTEN AND HELP. OUR MISSION IS TO PROVIDE CUSTOMER SERVICE SO REMARKABLE, IT REMOVES ANY BARRIERS TOWARDS PARTICIPATING IN THE PUBLIC CONVERSATION. 

    WHAT YOU’LL DO

    YOUR ROLE IS TO FOCUS ON LOOKING INTO PROCESS EXCELLENCE PROPOSALS FROM THE OPERATIONS TEAM AND EVALUATING THEIR MANUAL PROCESSES TO HELP IMPLEMENT TECHNICAL SOLUTIONS IN ORDER TO OPTIMIZE OUR INTERNAL SYSTEMS AND TOOLS AND TO IMPROVE THE OPERATIONAL EFFICIENCIES. YOU’LL BE PLAYING AN INTEGRAL ROLE IN UNDERSTANDING BOTH OPERATIONAL AND TECHNICAL CHALLENGES AND IN HELPING TO DELIVER IMMEDIATE WINS TO OUR DAY-TO-DAY OF SUPPORTING OUR GLOBAL CUSTOMERS ON TWITTER BY

     

    • IDENTIFY OPPORTUNITIES TO AUTOMATE OPERATIONAL WORKFLOWS;

    • MAINTAIN AND IMPROVE AN EXISTING SET OF RULES FOR AUTOMATION;

    • WORK WITH XFN PARTNERS, TO COMMUNICATE FINDINGS AND INVESTIGATE PROBLEMS;

    • CONDUCT FORENSIC INVESTIGATION AND IDENTIFY SUSPICIOUS BEHAVIOUR AND ACCOUNTS AT SCALE;

    • ANALYZE DATA TO IDENTIFY NEW PROBLEMS OF POLICY VIOLATIONS ON THE PLATFORM;

    • CONDUCT STUDIES TO ACCUMULATE INTELLIGENCE ON IDENTIFIED NETWORKS OF SPAMMY ACTORS;

    • RAPIDLY BUILD AND LAUNCH AUTO-ENFORCEMENT RULES BASED ON HEURISTICS;

    WHO YOU ARE

    WE’RE LOOKING FOR AN ENTHUSIASTIC, MOTIVATED INDIVIDUAL, WHO EXCELS AT SOLVING COMPLEX PROBLEMS AND HAS A PASSION FOR IMPROVING PROCESSES AND SYSTEMS. THE IDEAL CANDIDATE HAS OUTSTANDING INTERPERSONAL SKILLS, ENJOYS LEARNING OPPORTUNITIES FOR GROWTH AND TACKLING CHALLENGES, IS DETAIL-ORIENTED, PROACTIVE, A FAST-LEARNER, AND THRIVES IN A FAST PACED ENVIRONMENT.

     

    IF THIS SOUNDS LIKE YOU, YOU PROBABLY HAVE:

    • TECHNICAL APTITUDE WITH ABILITY TO QUICKLY LEARN AND ADAPT TO NEW SYSTEMS, TOOLS AND PROCESSES.

    • KNOWLEDGE OF PROGRAMMING LANGUAGES (E.G. JAVA, JAVASCRIPT, RUBY, PYTHON)

    • KNOWLEDGE OF RELATIONAL DATABASE (E.G. SQL)

    • ANALYTICALLY FOCUSED AND ABLE TO LEVERAGE BUSINESS INSIGHTS TO MAKE WELL INFORMED DECISIONS

    • STRONG PROBLEM SOLVING SKILLS

    • ABILITY TO TRANSLATE OPERATIONAL NEEDS INTO SYSTEMS AND TOOLS FUNCTIONALITIES

    • STRONG INTEREST IN AND WILLINGNESS TO LEARN DIVERSE TECHNOLOGIES AND GROW

     

    REQUIREMENTS

     

    • B.S. IN ENGINEERING OR COMPUTER SCIENCE OR A RELATED EXPERIENCE

    • EXPERIENCE BUILDING OUT SYSTEMS/TOOLS FOR OPERATIONS TEAMS

    • PREVIOUS EXPERIENCE WITH OR KNOWLEDGE OF SCALA, JAVA, JAVASCRIPT, PYTHON, C/C++, SQL, HTML, CSS AND REACT.JS IS A PLUS

    • EXCELLENT WRITTEN AND ORAL COMMUNICATION SKILLS, WITH THE ABILITY TO BUILD STRONG RELATIONSHIPS WITH INTERNAL STAKEHOLDERS.

    SAN FRANCISCO APPLICANTS: PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS.

  • Qualifications

    Qualifications

     

    • TECHNICAL APTITUDE WITH ABILITY TO QUICKLY LEARN AND ADAPT TO NEW SYSTEMS, TOOLS AND PROCESSES.

    • KNOWLEDGE OF PROGRAMMING LANGUAGES (E.G. JAVA, JAVASCRIPT, RUBY, PYTHON)

    • KNOWLEDGE OF RELATIONAL DATABASE (E.G. SQL)

    • ANALYTICALLY FOCUSED AND ABLE TO LEVERAGE BUSINESS INSIGHTS TO MAKE WELL INFORMED DECISIONS

    • STRONG PROBLEM SOLVING SKILLS

    • ABILITY TO TRANSLATE OPERATIONAL NEEDS INTO SYSTEMS AND TOOLS FUNCTIONALITIES

    • STRONG INTEREST IN AND WILLINGNESS TO LEARN DIVERSE TECHNOLOGIES AND GROW

    REQUIREMENTS

    • B.S. IN ENGINEERING OR COMPUTER SCIENCE OR A RELATED EXPERIENCE

    • EXPERIENCE BUILDING OUT SYSTEMS/TOOLS FOR OPERATIONS TEAMS

    • PREVIOUS EXPERIENCE WITH OR KNOWLEDGE OF SCALA, JAVA, JAVASCRIPT, PYTHON, C/C++, SQL, HTML, CSS AND REACT.JS IS A PLUS

    • EXCELLENT WRITTEN AND ORAL COMMUNICATION SKILLS, WITH THE ABILITY TO BUILD STRONG RELATIONSHIPS WITH INTERNAL STAKEHOLDERS.

    SAN FRANCISCO APPLICANTS: PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS.

    Additional Information

    We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

    San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

  • Industry
    Media Production