Job Description

WHAT YOU'LL DO:

THE SUCCESSFUL CANDIDATE WILL WORK DIRECTLY WITH DESIGN AND CROSS-FUNCTIONAL TEAMS TO CREATE EXPERIENCES THAT ENRICH THE LIVES AND LIVELIHOODS OF THE PEOPLE WE SERVE. 

• DESIGN AND DRIVE LARGE AND COMPLEX XFN PROGRAMS WITH DIVERSE STAKEHOLDERS

• CREATE PROPOSALS AND PROJECT PLANS

• ENSURE ROLES, RESPONSIBILITIES, AND ROADMAP ARE CLEAR 

• SERVE AS THE CENTRAL POINT OF CONTACT ON A PROGRAM FOR DESIGN, RESEARCH, PRODUCT, ENG, AND TPM PARTNERS

• ORGANIZE DESIGN WORKSHOPS AND REVIEWS

• FACILITATE MEETINGS, MODERATE THE CONVERSATION AND MOVE IT FORWARD

• SEND CLEAR AND CONCISE STATUS REPORTS ON A REGULAR CADENCE, WITH A RECOVERY PATH FOR ANY VARIANCE TO PLAN

• BREAK SILOS BETWEEN AND WITHIN TEAMS, CONNECT DOTS

• ADVOCATE FOR THE END USER, ENSURE RESEARCH IS PART OF THE DESIGN AND PRODUCT DEVELOPMENT PROCESS

• ACTIVELY INITIATE AND PROGRAM MANAGE DESIGN INITIATIVES TO SOLVE PROBLEMS THAT DIRECTLY IMPACT PRODUCT DEVELOPMENT VELOCITY AND QUALITY

Qualifications

SKILLS AND EXPERIENCE:

THE SUCCESSFUL CANDIDATE WILL BE A CREATIVE PROBLEM SOLVER WHO CREATES CONDITIONS FOR TEAMS TO DO EXCELLENT WORK. 

THEY WILL HAVE A HISTORY OF MANAGING COMPLEX PROGRAMS TO SUCCESSFUL COMPLETION. WITH EXCELLENT RELATIONSHIP, COMMUNICATION AND OPERATIONAL SKILLS, THIS PERSON WILL BE SEEN AS THE CENTRAL OPERATING SYSTEM FOR THE TEAM, AND A STRONG PARTNER TO THEIR DESIGN AND CROSS-FUNCTIONAL PARTNERS WITH A COMMITMENT TO PRODUCTS THAT DELIVER FANTASTIC USER EXPERIENCE. THIS PERSON WILL ALSO HAVE STRONG BUSINESS ACUMEN WHO CREATES WINS FOR THE DESIGN TEAM, THEIR TEAM, AND MOST IMPORTANTLY, TWITTER AND THE PEOPLE WE SERVE. THEY WILL BE KNOWN FOR MAKING SMART BUSINESS DECISIONS AND HAVING A DEEP UNDERSTANDING OF THE PRODUCT DEVELOPMENT PROCESS.

• 8-12 YEARS OF PROVEN DESIGN / CREATIVE PROGRAM MANAGEMENT EXPERIENCE, PREFERABLY WITH AT LEAST 3-4 YEARS EXPERIENCE WORKING IN OR WITH TECH COMPANIES 

• EXCELLENT COMMUNICATION AND FACILITATION SKILLS – ABILITY TO COMMUNICATE CLEARLY AND EFFECTIVELY TO ACHIEVE DESIRED OUTCOMES – DEMONSTRATING KEEN UNDERSTANDING OF THE AUDIENCE, AND TO FACILITATE STAKEHOLDERS TOWARDS POSITIVE OUTCOMES

• SUCCESSFUL TRACK RECORD OF MANAGING COMPLEX PROGRAMS, DRIVING EFFICIENCIES WITHOUT SACRIFICING QUALITY OR CREATIVITY, AND IMPLEMENTING SUSTAINABLE AND SCALABLE SOLUTIONS 

• PROVEN ABILITY TO ARCHITECT HIGH QUALITY PROGRAMS, MOBILIZE AND LEAD TEAMS WITH FLEXIBILITY AND EASE, SUSTAIN MOMENTUM TO DELIVER QUALITY RESULTS.

• HIGH DESIGN AND RESEARCH ACUMEN – ABILITY TO CREATE THE CONDITIONS FOR, AND DRIVE THE TEAM TOWARDS, HIGH QUALITY DESIGN AND RESEARCH OUTCOMES BASED ON DEEP UNDERSTANDING OF THE VALUE AND METHODOLOGIES OF DESIGN AND RESEARCH.

• AN INDEFATIGABLE SPIRIT THAT ALWAYS FINDS A WAY TO GET TO POSITIVE OUTCOMES

• TECHNICALLY ADEPT AND FAMILIAR WITH UI AND UX TRENDS ON IOS, ANDROID, AND THE WEB

Additional Information

WE ARE COMMITTED TO AN INCLUSIVE AND DIVERSE TWITTER. TWITTER IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE BASED ON RACE, ETHNICITY, COLOR, ANCESTRY, NATIONAL ORIGIN, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, DISABILITY, VETERAN STATUS, GENETIC INFORMATION, MARITAL STATUS OR ANY OTHER LEGALLY PROTECTED STATUS.

SAN FRANCISCO APPLICANTS: PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS.