Job Description

WHAT YOU’LL DO:

You’ll be responsible for managing a small team of researchers within the Health, Privacy and Identity team. You’ll have oversight into key health areas like appeals, reporting and education. You will lead the proactive discovery, exploration and development of customer-centric insights to help this team achieve their goals at a strategic level, while also leading a team of researchers whose responsibility it is to execute research plans that impact every stage of the product development process, from ideation to implementation. You will empower researchers across the organization, helping to improve the experience for our customers. You will work closely with product managers, product designers and engineers to deliver insights and visions that impact the product experience and policy development.

RESPONSIBILITIES

• Lead, manage, coach and mentor a team of researchers

• Lead the discovery of insights to drive strategy in the health experience space

• Partner with Research, Design, Product, Engineering, Data Science, and Customer Support teams to build in research at multiple stages of the product development process

• Ensure problems are approached through the integration of multiple data streams, including qual and quant research

• Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts

• Lead purposeful relationship-building with a wide array of partners and other research teams

Qualifications

WHO YOU ARE:

You are an experienced researcher and manager with expert understanding of a wide range of qualitative and quantitative research methodologies. You are highly organized and have demonstrated success working in a highly controversial and complicated space. You have an inclusive and collaborative approach to management and teamwork. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

REQUIRED COMPETENCIES

• Strong foundational knowledge of qualitative and quantitative research tools and techniques

• Highly interested in new and experimental methodologies

• Consistent track record of coaching talented researchers to achieve their best performance

• Ability to attract and hire top talent to join the team

• Excellent written and verbal communication

• Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information

• Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions

• Strong cross-organizational negotiating and influencing skills with the ability to sell an idea

• Forward thinking

• A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps

• Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research

• Demonstrated ability to prioritize initiatives

• Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously

• Ability to manage through ambiguity

• An entrepreneurial mentality and a creative approach to problem-solving

• A growth mentality that fuels your desire to constantly learn and improve

REQUIREMENTS:

• 5+ years managing a research team of multiple people at varying levels

• 10+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods

• Experience working with Design, Product, and Engineering teams

• Bachelor's Degree (minimum requirement)

• (Optional) Advanced degree (Masters or PhD) in HCI, Communication, Psychology, or a related field; Business (MBA)

• (Preferred) Experience in health, integrity, and/or customer support tools. Familiarity or expertise in procedural fairness, mental health, and digital wellness.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.