Job Description

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Undertone sits at the intersection of creative, data, and distribution, delivering award-winning creative experiences for the world’s leading brands. Through our synchronized digital branding solution, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms. We eliminate fragmentation and ensure brand messaging is synchronized and perfectly aligned with campaign KPIs—always with beautiful creative and in brand-safe environments.

Our growing, global organization includes the brightest, most creative, and passionate thinkers and doers in the industry. Our team wins awards for the service they provide and the products they create. Our unique culture, diverse training and development opportunities, and comprehensive benefits have earned us recognition as a "best place to work."​ We’re committed not only to getting the job done right but having fun as we do it.

We are looking for a very detail-oriented Client Partner to join our team. This individual will be responsible for managing and further developing relationships with our retial portfolio of clients, as well as educating them on Undertone’s suite of extensive product offerings. Additionally, the Client Partner will partner with a variety of teams internally to ensure campaign success, client satisfaction and retention.

JOB RESPONSIBILITIES:

• Managing the day-to-day relationships with our retail clients to ensure we exceed their goals and expectations
• Build strategic RFP responses with a solutions-driven and consultative approach
• Support account stability and ensure client retention through excellent customer service and exceptional communication skills
• Coordinate campaign workflow cross departmentally to guarantee campaign success
• Work with internal creative and operational teams on creative builds, campaign setup, technical issues, delivery, and performance
• Provide proactive campaign updates and reporting to all retail clients
• Collaborate with your sales team to drive additional revenue through insights-driven learnings and recommendations

PROFILE AND EXPERIENCE:

• A MINIMUM OF 2 YEARS OF DIGITAL MEDIA EXPERIENCE IN A CLIENT FACING ROLE. PREFERABLY IN RETAIL MEDIA
• Strong knowledge of Omni-channel KPI’s and goals
• A team player with an entrepreneurial attitude and strong will to succeed in a fast-paced, constantly evolving environment
• Ability to prioritize and handle multiple projects of varying importance, deadlines, and complexity at any given time
• Understand the need to navigate and collaborate with other internal departments to produce positive results for clients and the company
• Superior communication (written and verbal) and presentation skills.
• Experience Preferred in:
  • 3rd party reporting (ie: DFA)
  • Salesforce
  • Flipp
  • Foot-Traffic Studies ( Ninth Decimal, Foursquare etc )
  • Microsoft Office ( Outlook, Excel and Powerpoint

Undertone is committed to building a company whose staff reflects the true diversity of our community. Our employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.

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