Job Description

Our growing, global organization includes the brightest, most creative, and passionate thinkers and doers in the industry. Our team wins awards for the service they provide and the products they create. Our unique culture, diverse training and development opportunities, and comprehensive benefits have earned us recognition as a "best place to work."​ We’re committed not only to getting the job done right but having fun as we do it.

Undertone sits at the intersection of creative, data, and distribution, delivering award-winning creative experiences for the world’s leading brands. Through our synchronized digital branding solution, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms. We eliminate fragmentation and ensure brand messaging is synchronized and perfectly aligned with campaign KPIs—always with beautiful creative and in brand-safe environments.

We are looking for a very detail-oriented CLIENT PARTNER to join our team. This individual will be responsible for managing and further developing relationships with our expansive portfolio of clients, as well as educating them on Undertone’s suite of extensive product offerings. Additionally, the Client Partner will partner with a variety of teams internally to ensure campaign success, client satisfaction and retention.

JOB RESPONSIBILITIES:

• Act as single point of contact for daily client communication
• Maintain account stability with key clients
• Generate new business with upsell opportunities
• Coordinate campaign workflow cross departmentally to ensure campaign success
• Ensure client retention through excellent customer service and communication
• Provide proactive campaign updates and reporting to clients as needed
• Build strategic RFP responses that will lead to IO generation
• Generate in-depth reporting along with sharing analytics with the client on a consistent basis

PROFILE AND EXPERIENCE:

• A minimum of 2 of digital media experience in a client facing role
• A minimum of a Bachelor’s degree required
• A highly motivated professional with a proven track record in a client facing role
• Strong knowledge of campaign metrics and goals (i.e. - CTR, CPA, etc.)
• Experience managing client communication and expectations in a deadline-driven environment
• 3rd party reporting experience preferred
• Experience working in Salesforce preferred

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